Job description

Construction Operations Manager - Milwaukee, WI

**Please be advised of the following prior to applying:

• This role will report out of our Office location at 401 W. Boden Street, Milwaukee, WI

Applicants should be comfortable commuting to and from that location daily

Project Managers: are you looking for a new challenge? Leaders are you ready to lead and do you Do you have a construction background? If you know the Milwaukee marketplace and want to work for the home improvement leader, look no further. Feldco Roofing, Windows, Siding & Doors is hiring an Operations Manager for our Milwaukee Store.

Feldco is honored to have been named a top workplace in 2022 by the Chicago Tribune making us a 9 time award winner!

Position Responsibilities:

The Regional Operations Manager is a multi-faceted position which is responsible for the following:

• Ensure that all customer contract requirements are documented and executed to a degree that delights and not just satisfies our customers.
• Utilize Feldco’s inventory management system (CRM) to effectively:
• Manage customer contracts, appointments, & customer delight programs.
• Optimize productivity, inventory and space utilization (efficient product placement, installation, etc.).
• Identify opportunities to increase efficiency via technology enhancements.
• Deliver a safe, secure, clean and fair work environment for all Feldco Employees.
• Perform staff performance reviews for the operations department with a focus on development and/or succession planning as appropriate
• Ensure that employees are familiar with and follow the routines outlined in the standard operating procedures
• Ensure company policies are communicated, administered, and enforced (i.e., accounting, operational, safety, regulatory, and administrative)
• Ensure proper staffing levels by determining labor needs, understanding and using Feldco’s interviewing process and tool
• Ensures the associates and installers have tools, materials and means to perform their assigned duties each day
• Operate within the agreed upon budget for all client sites (allocation of overtime, purchasing, etc.)
• Coordinate the collection of performance measurements consistent with customer’s and Feldco’s contractual requirements.
• Understand process performance versus target objectives, identify any shortcomings for processes in place in order communicate and implement necessary changes
• Ensure that workload planning and volume forecasting routines are completed on a daily and weekly basis (i.e., staffing, equipment, space, Etc…)
• Ensure communication and execution of workshop action plans, projects, and best practices sharing/implementation.

Position Requirements:

• Home improvement and construction industry experience required.
• At least 2+ years of prior management experience.
• Prior scheduling experience.
• Detailed oriented, organized and efficient. No tolerance for errors or oversights.
• Problem solving skills necessary to diagnose, implement and complete installations and service calls which result in total customer delight

Position Hours:

• Monday – Friday 7am-4pm
• Must be Available via phone after 4pm on weeknights and Saturdays

What can Feldco Offer You?

• Leadership : We are the largest replacement window, door and siding company in the Midwest, and we take great pride in our leadership and transformation of the market
• Growth: We have more than quadrupled our business over the past few years and are presently continuing to expand into new markets with no signs of slowing down!
• Culture: Feldco has worked hard to create a winning culture where everyone enjoys coming to work. At Feldco, we are more than just co-workers, we see each other as family and the result is a truly unique office environment and culture.
• Security : Feldco has been in business for 40 years and continues to grow revenues, add locations promote from within as we have continued success
• Professionalism : We set the bar by investing heavily in quality improvements and establishing industry-best operations that are the envy of our competitors.
• Teamwork : We are focused on assisting each other and working together to take care of our customers, which is something we value above all else.

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: In person

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