Job description

Immediate Opening for RETURN/CHECK out Agent Note:

*Must Be Available to work on Weekends;

Must be able to show up to work and on time HOW TO GET THIS JOB: Submit your Resume with your email. Or Call and make a appointment so we can interview you in person. If you have: GOOD COMMUNICATION SKILLS, GREAT CUSTOMER SERVICE SKILLS, ORGANIZED, AND YOU ARE A PEOPLE PERSON this job is for you! We are looking for Honest, Hardworking & Dependable People with the Following Qualifications: *Strong People Skills:

The Return/Check out Agent is responsible for providing superior, friendly, efficient service during all aspects of the rental car process as well as assists all customers with the rental return and check out process. The Return / Handheld position will provide professional, knowledgeable, and courteous service while accurately completing all transactions.

Responsibilities

* Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.

* Communication with rental agents, monitoring rental car software regarding vehicles being checked out

* Check out vehicles using our record 360 software on one of our tablets with 100% accuracy

* Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.

* Advise and review rental charges; and provide an accurate receipt to the customer. Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.

* Complete return transactions with 100% accuracy.

* Inquire about service, satisfaction and document dissatisfaction.

* Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report (Purco form).

* Use of proper statement to determine if vehicle is being returned with full tank of gas.

* Complete a service alert for any mechanical and or body damage communicated by the customers.

* Identify vehicles, which are available for a quick rent (vehicles that do not need to go back to the wash line, quick wash and vacuumed) for increased efficiency.

* Identify vehicles, which are on system hold for turn back (hold for sale), time or mileage, recall, or any other special lock and verify their movement to the proper lot location.

* Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.

* Keep lot organized for ease of access and traffic flow.

* In the event of down time or slow periods, helping other team members. (Shuttling vehicles, office cleanliness, directing phone calls, etc.)

* Back up rental agent when needed

* Management reserves the right to modify, change or delete duties assigned.

*Good Computer Skills: We advertise on all major travel websites.

*Strong Communications Skills: Ability to Listen to the Customer's Needs and to service our customers with Aloha *Must have a Neat Appearance *Valid Driver's License, *Working Cell Phone *

COMPENSATION: Hourly Wage.. Plus Commission.

81 Alae St Kahului HI 96732

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Work Location: In person

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