Job description
As a Customer Service Representative of
BIOACCESS Inc, it is your responsibility to assess and fulfil customer needs by exerting a great deal of knowledge, empathy and professionalism.
You are people-orientated and adaptable, with outstanding problem-solving skills.
Being a constant point of contact for customers, you have the opportunity to create and/or completely transform a customer’s experience with our company. For this reason, it is integral that you are friendly and well-informed in your approach.
To succeed in this role you will have:
XJ6
You are people-orientated and adaptable, with outstanding problem-solving skills.
Being a constant point of contact for customers, you have the opportunity to create and/or completely transform a customer’s experience with our company. For this reason, it is integral that you are friendly and well-informed in your approach.
To succeed in this role you will have:
- Strong written and verbal communication skills
- Confidence on the phone
- Basic data entry knowledge
- Ability to multitask, prioritize and manage time effectively
- Ability to retain and recall important information
- Capacity to work independently and proactively
- High aptitude for following communication guidelines, procedures and policies
- This role is customer-focused, and you will be part of the Customer service department providing day-to-day support across the following:
- Managing large amounts of incoming calls and email enquiries
- Answering detailed product and service questions
- Identifying and fulfilling customer needs to achieve satisfaction
XJ6
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