Job description

Carolina Veterinary Specialists in Matthews is hiring an experienced and compassionate Client Service Supervisor to oversee Front End Operations and to lead team of Client Service Representatives!

We're seeking a service-minded individual to lead and develop our team of CSRs! This position offers a diverse set of responsibilities and infinite growth opportunities.

The CSR Supervisor:

• Oversees the customer service staff, including coaching, mentorship, and development.
• Manages the hospital front desk, personnel, and associated systems
• Manages the CSR schedule according to staffing needs
• Oversees all financial and cash-handling transactions
• Processes refunds, returns, credits
• Processes statements, payment plans, closeout reports as required
• Performs as CSR when necessary
• Serves as an active member of the hospital leadership team
• Completes other duties as assigned by Hospital Manager

About Our CSR Team

Client Service Representatives (CSRs) serve a unique and powerful purpose in our hospitals. Our CSRs focus on the total client experience. This role encompasses a true humanity for both our clients and their pets, as well as teamwork and shared efforts with the medical staff in order to provide comfort, communication, and expert service at a time when pet owners need support the most. In addition to fostering strong relationships with our clients and referring veterinarians, our CSRs also perform a variety of administrative duties critical to hospital operations.

CSR duties include:

• Greet clients in a friendly, professional, and efficient manner
• Answer multi-line phone system
• Appointment scheduling
• Data entry
• Processing hospital admissions and discharges
• Coordinate medical records and communication with referring practices
• All aspects of medical record-keeping including filing and transmission of records
• Take a lead role in appointment and patient flow
• Provide clients with a clean, functional, and refreshing waiting room experience
• Financial transactions and money-handling, including client counseling about payment options

What you can expect working at Carolina Veterinary Specialists:

• Competitive pay and excellent benefits including: multiple medical/dental/vision plan options, short- and long-term disability, life and supplemental insurances, legal plans, 401k with match, uniform & continuing education allowance, pet care discount, EAP, Penn Foster tuition assistance, and more!
• Our hospital is a collaborative environment where teams work together and feel like family.
• No glass ceilings! We want to build our staff up, helping them achieve new heights in their career through growth areas such as advanced skills wet labs, in-house topic rounds, and leadership development.

Skills that you might find helpful in this position:

• Well-developed emotional intelligence and a strong sense of empathy
• Professional demeanor and appearance
• Outstanding written and verbal communication skills
• The ability to maintain positivity and optimism in a variety of conditions
• Teamwork and a shared sense of responsibility
• A can-do attitude focused on creating the ultimate client experience
• Schedule compatibility
• Ability to sit or stand throughout the day; occasional bending, and kneeling; ability to lift 25 lbs unassisted
• Desire to connect with both people and pets
• Customer service experience required
• HS diploma or equivalent required

Incomplete applications will not be accepted. All employment offers are contingent upon a pre-employment screening process that includes a background and reference checks.

Job Type: Full-time

Pay: $15.00 - $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
CVS continues to offer hybrid and curbside services to clients to maintain safety and smooth experiences for clients and staff. We require all persons (including staff members) to wear a mask in the hospital.

Application Question(s):

• What is your required rate of pay?

Experience:

• reception and/or administrative: 2 years (Required)

Work Location: One location

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