Job description
JOB DESCRIPTION SUMMARY:
The Customer Service Support Coordinator role is to ensure the morale, passion for clinical excellence, focus & performance of their team. Oversees day to day workflow of a team of Remote Specialists and supports the team by following company’s Standard Operating Procedures.
As a Pinnacle employee, it is expected that this will be accomplished by a focus to teach, develop, motivate, and to make their teams better every day. This focus will ensure the ability to always answer the question of “Who did I make better today.”
POSITION QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Excellent Customer Service and Communication Skills
- Superior Computer Skills: To perform this job successfully, an individual should have advanced knowledge of Word Processing software; Spreadsheet software and Database software. Must be proficient in the use of a PC, web-based portals and advanced experience in Microsoft Office Suite (Access, Excel, Outlook, Power Point and Word).
- Education/Experience: Must be a fast learner. Home Health experience preferred but not required.
- Complies with accepted professional standards and practice.
Skills Required:
- Analyzing and reconciling complex issues and problems timely.
- Constructively working when faced with high workloads and deadlines.
- Following directions and respectfully request clarification when needed.
- Identifying needs and opportunities and present them to the supervisor with recommended solutions.
- Working independently with minimal supervision.
- Preparing and analyzing appropriate reports and other business correspondence
- Maintaining a positive outlook at all times.
- Communicating in a clear, precise, and hospitable manner
- Fostering two-way communication
- Strong organizational and time management skills.
- Use of relevant technology and computer systems.
- Demonstrates excellent observation, organization, verbal and written communication skills
Essential Duties and Responsibilities:
The statements below are only meant to be a representative summary of the major duties and responsibilities performed by incumbents in this job. The incumbents may be requested to perform job related tasks other than those stated in this description.
- Track individual key performance indicators, daily.
- Possess organizational skills with ability to effectively prioritize and complete all duties, tasks, and responsibilities.
- Consistently follows and enforces Agency policies to set an example for employees.
- Prepare and conduct daily stand up with Team Leads for workflow priorities.
- Leads team by Agency Mission, Vision, and Values
- Lives to the Pinnacle Behavior Standard to “Maintain a positive work environment by acting in a manner so that you get along with all customers, vendors, co-workers and management.”
- Plan, prioritize, organize, and complete work to meet established objectives.
- Assists on a variety of special projects and other duties as needed.
- Follow agency policies and procedures.
- Maintains confidentiality of patients and agency information per HIPPA requirements. Protects the confidentiality of patient and organization information through effective controls and direct supervision of operations.
- Possess a level of patience, and a pleasant demeanor essentially, with a high level of problem-solving skills.
- Attends in-service and education as required.
- Follows Pinnacle Home Care’s Attendance Policy
- Demonstrates, supports, and adheres to company values as an intrinsic part of team’s daily collaboration efforts: Beyond Expectation, Attitude, Integrity, Culture of Discipline, Appreciation
- Follows the Code of Conduct policy.
- Complies with corporate and departmental policies and procedures.
- Additional Duties/Tasks may apply as the business needs of the company evolve
WHO WE ARE?
Our Mission at Pinnacle Home Care is "Changing lives through the art of the experience"!! Pinnacle Home Care is a full-service Medicare Certified and Florida Licensed Home Health Company locally owned and operated by home health professionals who are passionate about delivering exceptional, quality care to the communities that we serve. We take pride in our home health care professionals who are devoted to fulfilling the levels of service that we uphold. Human service can never be successful without dedication, just as dedication cannot be realized without passion.
WHY JOIN US?
- Award-winning – “Top places to work 2020, 2021 & 2022” “Healthcare workplace Innovator”
“Top 100 Agency Home Care Elite”
- Leading provider of home care services recognized for Creating Raving Fans and delivering Exceptional Outcomes.
We have a Live QA team that assists with Oasis documentation.
Competitive rates and benefits, 6 paid holidays, matching 401K.
Comprehensive and ongoing training plus growth opportunities.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
About Pinnacle Home Care:
Pinnacle Home Care is a Medicare Certified and Florida Licensed full-service clinically owned and operated health care company, led by professionals who are passionate about delivering Exceptional Outcomes and quality care Beyond Expectation to patients, referral partners, staff and the communities that we serve. We have 16 locations throughout Florida hiring Clinical Managers, RNs, LPNs, PTs, PTAs, STs, HHAs, and other office staffing roles. If you don't see a role that meets your skill set on the job board, send us your resume directly to recruiting@pinnnaclehomecare.net Please include your full name and location! We look forward to assisting you in exploring career opportunities with Pinnacle Home Care!
randomorbitinc.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, randomorbitinc.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, randomorbitinc.com is the ideal place to find your next job.