Customer Service Team Lead

Full Time
West Chester, OH 45069
Posted Just posted
Job description

Job Description Summary

The Services Productivity Leader is a position in the Services Cost team. The core function of the role is to lead the productivity process for all product lines. This will include managing the year over year cost funnel as well as pulsed CSA productivity. Responsibilities will include growing the CSA productivity pipeline through project identification, management, and application to the CSA financials. Develop the Cost Genba schedule based on data analysis and own/lead events in overhaul and repair shops around the world to drive cost out. The role will include growing a network across various functions of the Aviation business, understanding the product line, partnering with the Services business, Engineering, Product Line and MRO shops to deliver cost out strategies and execution for Time on Wing (TOW) projects, Engine Workscoping and Engine maintenance costs. This position offers excellent leadership development and an opportunity to link technical depth and operational execution with the commercial acumen.

Job Description

Roles and Responsibilities

  • The core function of the role is to lead the productivity process for all product lines.
  • This will include managing the year over year cost funnel as well as pulsed CSA productivity.
  • Managing the productivity team as staff manager, the productivity process, and the required digital tools.
  • Responsibilities will include growing the CSA productivity pipeline through project identification, management, and application to the CSA financials.
  • Develop the Cost Genba schedule based on data analysis and own/lead events in overhaul and repair shops around the world to drive cost out. The role will include growing a network across various functions of the Aviation business, understanding the product line, partnering with the Services business, Engineering, Product Line and MRO shops to deliver cost out strategies and execution for Time on Wing (TOW) projects, Engine Workscoping and Engine maintenance costs.
  • This position offers excellent leadership development and an opportunity to link technical depth and operational execution with the commercial acumen.

Required Qualifications

  • Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience)
  • 5+ years of experience in the Services & Services Project Management

Desired Characteristics

  • Strong interpersonal skills and ability to connect with critical partners and break down barriers and collaborate to accomplish business objectives
  • Ability to operate in white space to design and execute strategies
  • Established project management skills
  • Lean expertise and demonstrated ability to implement in a business/transactional setting
  • Demonstrated ability to analyze and resolve problems and lead programs / projects
  • Note:


    To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA.
    For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

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