Job description
Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational, and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families, and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.
New hiring training will be held in-person at our Phoenix, AZ campus.
Grand Canyon Education offers a generous benefits package, including 100% tuition-free education for employees through the Master's degree program level and 75% coverage at the Doctorate degree program level. In addition, an employee's spouse, children, and dependents are also offered generous tuition benefits.
Responsibilities:
- Directly supervise a team of 8-10 University Development Counselors. Carrying out responsibilities in accordance with the organization’s policies and procedures.
- Travel within assigned territory to work with Admissions Counselor (75% travel required).
- Coach and develop Admissions Counselors to increase motivation, improve skills, and achieve results.
- Manage and appraise internal metrics for performance tracking, providing coaching and training to enhance individual performance.
- Provide weekly reports and projections to management.
- Work closely with cross functional and support departments to update student information and to resolve student issues.
- Adhere to all University and/or Department Of Education policies, procedures and compliance guidelines.
- Work from home; significant regional travel throughout assigned territory is required. Use of a personal vehicle is required (with mileage reimbursement).
Qualifications:
- Bachelor’s degree (Master’s preferred) with at least 2 years of previous supervisory experience.
- Prior experience within the particular division/program area preferred.
- Self-direction and intrinsic passion for student success and employee development.
- The ability to comprehend facts and relay information to students and employees.
- Superior customer service skills along with ability to represent the GCU brand in a highly professional manner.
- Strong proficiency with MS Office suite, (Word, Outlook, Excel, PowerPoint) and comfortable with navigating and maneuvering other databases and software becoming proficient with GCU systems within a short period of time.
- Excellent communications with a good command of the English language and interpersonal skills with the ability to influence and persuade.
- The ability to work in a high-volume, fast-paced work environment with constant phone contact with students on a daily basis.
- Excellent planning, organizational, multi-tasking, case-management and follow up skills.
- Good attention to detail and analytical.
- Good time management skills in order to meet required timelines.
- Must have own vehicle, valid driver's license, clean driving record.
- Cannot be delinquent or in default on a federal student loan as verified in your credit report. If in a rehabilitation program, your credit report must reflect that you are current, not delinquent, on your payments.
- Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.
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