Job description
Region / Function: North America Program Management Office
Location: US / Remote
Reports To: Vice President, Program Management Office
Key Relationships:
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Sr Director Delivery Team and Sr Director Program Management
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North American Transformation Office
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North America Executive Leadership Team ( ELT)
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North America Managers and Colleagues
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Global Leadership and Functional teams
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Key suppliers, partners and consultants
Job Summary:
The purpose of this role is to lead the North American Process Architecture Team. The role will set the standard for mapping and continuous improvement tools and approaches. Accurately creating and maintaining process maps and accompanying documentation to support project delivery and opportunity identification.
Key Performance Indicators:
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Delivery into projects on time to scope
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Identify and quantify, self-generated opportunities
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Delivery process design analysis to support the improvement opportunity idea supporting the delivery of
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AOP plan (budget delivery)
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Acquisition Business Cases
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Growth Program
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Employer of choice (retention and satisfaction)
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Customer retention
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Principal Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:
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Chair and coordinate the Process Change Control board for all process changes across Rentokil Initial North America
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Develop core capabilities with the team of Process Architects
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Lead a team of Process Architects, enforcing consistency and standardizing processes across the team, company and the broader project management organization.
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Demonstrate continuous improvement in Process design, analysis, discipline, and approach to improve the techniques and disciplines within the Process Architecture team so improving its contribution to business performance improvement.
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Maintain and manage the repository for all process maps to ensure maps become a useful resource to both project teams and the business at large.
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Implement control processes and practices in order for the full impacts of up-stream and downstream are articulated, understood and acted upon in a process change activity
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Drive adoption of best-in-class process analysis approaches to suit specific project needs including Value Stream Mapping, six-sigma analysis, fishbone, five why, Pareto, etc.
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Drive collaboration and coordination with functions across the business to facilitate the understanding of the total value streams within the business.
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Lead awareness and communication of the importance of process thinking and design to grow support and awareness throughout the business
CANDIDATE SUMMARY
Required Experience:
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Five or more years of experience in running a process improvement team, 10 years or more of running individual process improvement projects
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Experience in reporting out on process improvement opportunities at all levels of the organization
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Leadership and development of a team responsible for the delivery of process improvement analysis
Required Leadership Traits and Characteristics:
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Strong commercial abilities with an attestable customer service focus
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Strong analytical and problem-solving abilities with an understanding of key metrics and trends
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Excellent people management skills with demonstrable experience of leading a large, dispersed, and diverse workforce across multiple locations and geographies
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Excellent organizational and leadership skills with the ability to operate effectively both strategically and operationally as required
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Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required
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Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgment and a rigorous focus on the details
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Acts with the highest standards of integrity at all times and builds enduring as well as trusting relationships across all key stakeholders
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Promote and practice a continuous improvement mindset that uses data and analysis to identify opportunities front the straightforward to novel concepts
Formal Education, Qualifications or Training:
Bachelor’s Degree or equivalent in Project Management or related subject
Master’s Degree preferred
Project Management Professional (PMP) Certification preferred
Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
- Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
- Sitting for long periods of time while using office equipment such as computers, phones and etc.
- Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
- Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.
Incumbent is required to have:
- Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.
Incumbent will be subject to:
- Inside working conditions: The change of building environment such as with or without air conditioning and heating.
Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities.
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