Job description

Duke University

TRANSIT DISPATCHER- DAY SHIFT

Job Title: TEMPORARY DISPATCHER-DAY SHIFT
Revised Date: 3/2023

Hours: 9AM TO 4:30PM Monday-Friday with 2 hour lunch break

Occupational Summary

This role will support Duke Transit operations for buses and mini bus operations on campus. It will involve communications with Duke operators, incoming phone calls to the department, dispatch inquiries and specialized needs. This position will support the daily operations of Duke Transit via coordination from management. Communication involving operating a two-way radio, telephones and email is essential.

Work Performed

Operate two-way radio, dispatch telephone line, email and incoming requests from departments to make sure operationally our transit and departmental needs /procedures are met daily; determine priority of calls/radio inquiries received and assign responsibilities to appropriate personnel. Maintain daily log of all incoming and outgoing radio and phone calls, assign equipment requests to operators and assist with special requests.

Provide information about Duke Transit programs/routes to employees and the general Duke community; relay a variety of information relative regarding daily activities to appropriate personnel; maintaining position as liaison with departments and Duke community regarding inquiries.

Coordinate the activities of the operators on a given shift; schedule responsibilities and notify drivers of duties; post assignments, equipment needs and information advised by management.

Issue regular and special equipment to drivers as needed; ensure all equipment is in working order and recommend equipment repair to fleet maintenance as needed.

Record a variety of data logs and maintain a file of reports, forms, records, incident/accident forms, and daily operational logs.

Perform other related duties incidental to the work described herein or advised by management.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Required Qualifications at this Level

Education/Training

Work requires the ability to communicate in an efficient manner and operate two-way radio, assign equipment and transmit information generally acquired through a high school education.

Experience

Work requires one year of experience in a related position to become familiar with dispatching procedures and accepted operational practices involved in communication as well as maintaining logs and files.

OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Skills

Good Customer service skills, ability to multitask, handle complaints and dispatch within a union environment.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Job Type: Temporary

Pay: Up to $17.00 per hour

Schedule:

• Day shift
• Weekend availability

Ability to commute/relocate:

• Durham, NC 27701: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• All employees must be fully vaccinated and double boosted for Covid 19.

Experience:

• Dispatching: 1 year (Required)
• Two-way radio: 1 year (Preferred)

Work Location: In person

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