Job description

Position: Family Violence and Anti-Trafficking Case Manager (Arabic Bilingual)
Supervisor: Case Management Program Director
Program: Victim Services
Location: Dallas, TX
Hours: M-F 8:45 AM to 5:15 PM
Type: Full-time, 40 hours/week
Classification: Non-Exempt

ABOUT MOSAIC FAMILY SERVICES

Mosaic Family Services is a safe haven for survivors of human rights abuses including intimate partner violence and human trafficking. Mosaic provides shelter, counseling, and comprehensive social services as well as legal representation. Mosaic Family Services transforms, empowers, and rebuilds our clients’ lives through culturally competent services.

Job Summary

Mosaic Family Services is seeking an experienced Case Manager who will support survivors and provide comprehensive case management to help address barriers and achieve safety, stability, and self-sufficiency. This position will work collaboratively with our shelter, transitional housing, child advocacy, legal and counseling teams, and community partners to ensure a holistic approach and best outcomes for our clients. The ideal candidate will be compassionate, innovative, and a team player. This Case Manager will work with family violence and human trafficking survivors to arrange, coordinate, monitor, evaluate, and advocate for multiple services to meet their specific complex needs.

Essential Job Duties and Responsibilities:

• Provide crisis intervention and intensive case management to survivors to address their safety, shelter/housing, legal, counseling, economic, and other needs related to victimization.
• Provide intake and orientation of services, including assessments for victimizations, wellness, strengths, needs, and safety, and safety planning.
• Collaborate with clients in development and implementation of a strength-based, solution-focused, individualized plan that prioritizes survivors’ goals.
• Coordinate agency services and warm hand offs for community resources, and provide ongoing follow up, guidance, and support to accomplish their service plan.
• Provide navigation through the criminal justice, family law and immigration, public benefits, healthcare, housing, other victim and social service providers and community resources systems, including information, assistance with application process, advocacy, and other support.
• Provide orientation/education regarding dynamics of family violence and human trafficking, healthy relationships, rights, CPS, bus orientation, and other topics related to services and goals.
• Provide transportation, accompaniment, interpretation/translation, emotional support, and other support services as needed.
• Conduct outreach and education to multicultural and/or underserved communities such as refugees, immigrants, LGBTQ, disabled, and others, and prepare appropriate materials and brochures.
• Network and maintain updated knowledge of community resources; establish relationships/partnerships for warm hand-off/referrals.
• Provide peer training, mentoring and support to new case managers, interns, and volunteers as needed and appropriate.
• Maintain and utilize updated professional knowledge and training of Mosaic Family Services’ policies and procedures, family violence, human trafficking, community resources, trauma-informed care, and other related topics.
• Maintain accurate and proper documentation and record-keeping, including entering data into a client database and submitting data for monthly reports, grant reports, and grant applications.
• Assist with procurement and documentation of resources and in-kind donations related to position and survivor needs.
• Participate in assigned weekly, monthly, and quarterly staff meetings.
• Participate in ongoing supervision and program evaluation to ensure meeting of program needs.
• Assist with other duties as appropriate and assigned by Supervisor(s) or their designee.

Job Skills and Qualifications:

Required

• Bachelor’s degree in social work, or human service or related field (or minimum of 2 years+ equivalent of work experience for high school or Associate’s degree).
• Arabic bilingual.
• Ability to effectively work and communicate (oral and written) with individuals from culturally diverse backgrounds.
• Ability to respond in a constructive, supportive manner to adults and children in crisis situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Strong organization and time management skills and ability to multitask in a fast-paced and changing environment.
• Proficiency in technology skills, including Microsoft Office and G Suite.
• Valid Driver’s License, car insurance, and reliable transportation.

Preferred

• Bilingual in English and other language (Spanish, Chinese, Vietnamese, Amharic, Pashto, Dari).
• Knowledge and experience working with survivors of family violence, human trafficking, abuse, trauma, and other related issues.
• Knowledge and experience in handling crisis situations using sound professional judgment, ethical practice, and common sense.
• Knowledge and experience with local community resources.

Salary: $37,000.00-$40,000.00 annually

Benefits:

• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• AD&D insurance
• Retirement matching
• Paid Time Off
• Paid holidays
• Paid Parental Leave

DEI Statement

Mosaic is committed to creating and advancing a culture of inclusion, diversity and belonging where all feel engaged, respected, and valued. Mosaic will not discriminate against any employee or applicant for employment because of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, familial status, or disability. We strongly encourage persons with lived experiences of our client populations in addition to members of traditionally underrepresented communities to apply, including people of color, LGBTQIA+ identified people, gender-nonconforming people, people with disabilities, veterans, and people who speak a language in addition to English.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Dallas, TX 75243: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Case management: 1 year (Required)

Language:

• Arabic (Required)

License/Certification:

• Driver's License (Required)

Work Location: Hybrid remote in Dallas, TX 75243

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