Now Hiring - Front Office Associate

Marshall Pediatric Therapy’s mission is “Helping families build skills for life!”

We get to spend the best hours of our week serving families and helping them grow. Marshall team members bring our five core values to work every day because we believe children deserve to experience:

• family

• love

• excellence

• courage

• and happiness

We provide fantastic services that include:

• Speech Language Pathology

• Physical Therapy

• Occupational Therapy

• Applied Behavioral Analysis

• Mental Health Therapy

We are a growing company located in central Kentucky with clinics located in Lexington, Nicholasville, Richmond, and Georgetown. We offer exceptional customer service and support for families with a contagious spirit of FUN! Our four offices are continuously presented with exciting social opportunities through both internal and external events and collaborations. The great support of our community partners is directly tied to our mission, vision, and values, which allows Marshall team members to simultaneously grow their personal and professional networks.

The future is BRIGHT for Marshall Pediatric Therapy and our team because our work is so meaningful. Can you imagine working in a culture like we describe at Marshall? If our mission and values inspire you, take a closer look at Marshall Pediatric Therapy.

Benefits that attract and keep exceptional staff: Our team is dedicated to providing excellence in therapy and service! If we are a great fit, you will feel valued working in our fun and productive workplace. Our full-time staff are offered:

• Competitive Pay

• Up to 96 hours of PTO your first year that grows annually to approximately 3 weeks

• Up to 11 Paid Holidays (this includes the week of Christmas)

• Full Medical, Dental, and Vision insurance plans

• Company provided Direct Primary Care Physician Plan (allows for no co-pays for routine doctor visits)

• Company provided Short Term Disability and Life insurance

• Optional plans through AFLAC

• 401K- 4% company match

• After 1 year with Marshall, you can receive 5 consecutive additional PTO days to take one volunteer mission trip annually

• Monthly Bonus Program

• Growth and Leadership Opportunities

• The best coworkers ever!

Position Overview:

The Front Office Associate joyfully welcomes, schedules, answers phones, and organizes all that's needed to help a family receive a happy and helpful pediatric therapy experience.

Essential Functions:

• Answer the central telephone system and directs calls accordingly
• Receive the public and answer questions in person and by telephone; respond to inquiries and refer to the appropriate person or department
• Check-in/check-out patients
• Collect co-pays, co-insurance and past balance on the patient billing account
• Verify current day Medicaid/MCO patients
• Verify all intake paperwork is completed and all required fields are signed by parent/guardian
• Create room assignment schedules
• Complete patient files
• Create school excuses
• Schedule future appointments
• Cancel/reschedule appointments
• Responsible for trash & cleaning public & restroom areas
• Collect past-due billing accounts in Fusion
• Manage fax and voicemail systems
• Share office opening and closing responsibilities

Qualifications:

• Loves interacting with parents and children
• Fantastic problem-solving skills
• Enjoys providing extraordinary customer service
• Motivated by targets and goals
• Stable work history and attendance
• Mature personality
• Detail-oriented
• Highly organized and persistent
• Excellent written and verbal communication skills
• Ability to connect with children, parents, and therapists by phone, in writing, and in-person
• Strong computer skills, including Microsoft Excel and Google Sheets
• Calm in stressful situations
• Able to multi-task successfully
• High energy, drive, and sense of responsibility
• Strong time management skills

Any questions? You can contact Brittany Stacy, Marshall’s Operations Assistant, at bstacy@marshallpediatrictherapy.com or 859-899-8769 and we can start a conversation.

If you've read this far, you might be getting close to joining a new and rewarding work family. Begin our application process today. We look forward to meeting you!

• Pam and Jim Marshall