Job description
Position Description:
This position is contingent upon your ability to maintain and transfer your Secret clearance
In this role, you will:
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco.
If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).
Serco-NA is actively seeking a motivated individual to provide supervisory Help Desk support to end users on a variety of issues, be familiar with help desk concepts, practices, and procedures. In this role, you will work with our dynamic NexGen team to support help desk activities for the Air Force end users. You will play a critical role in ensuring the Civil Engineering community has excellent customer support for the TRIRIGA application across more than 200 bases worldwide.
This position is a Hybrid Shift (6am cst – 3pm cst)
Tuesday and Wednesday this position will work in a Serco office located in Montgomery Alabama
Monday, Thursday, and Friday this position works remote
This position is contingent upon your ability to maintain and transfer your Secret clearance
In this role, you will:
- Identifies, researches, and resolves technical problems.
- Ability to work effectively as part of a large team and independently.
- Responds to telephone calls, emails and personnel requests for technical support.
- Documents, tracks, and monitors the problem to ensure a timely resolution.
- Relies on experience and judgment to plan and accomplish goals.
- May lead and direct the work of others.
- Proficient in preparing, selecting, organizing, and presenting information concisely.
- Excellent interpersonal and administrative skills to meet needs of the program office.
- Strong communication skills (verbal and written) to deal effectively, comfortably, and confidently with people at all levels of responsibilities, authority, and rank.
- Ability to facilitate and coordinate efforts with key government and non-government stakeholders.
- Ability to work with minimal supervision.
To be successful in this roll, you will have:
- High School degree and 2-4 years’ experience in Help Desk Operations
- A Active DoD Secret Security Clearance
- Excellent Customer Service Skills
- Strong communication skills (verbal and written) to deal effectively, comfortably and confidently with people at all levels of responsibilities, authority and rank
- Have excellent interpersonal and administrative skills and demonstrate the ability to work with minimal supervision
- Knowledge of Microsoft Word, Excel and Outlook
Additional desired experience and skills:
- Knowledge of Air Force CE Community
- Knowledge of TRIRIGA IWMS software
- Knowledge of JIRA Help Desk software or similar software
If you are interested in supporting and working with our Air Force Civil Engineers across the globe on a passionate, talented, and diverse Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
Company Overview:
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco.
If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).
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