Help Desk and Software Application Assistant
Full Time
Andover, KS 67002
Posted
Job description
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College degree or equivalent from a two-year college or technical school (preferred)
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Detail-oriented
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Ability to work in a positive, flexible team environment with a variety of people
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Knowledge of human resource management
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Demonstrate time management and organizational skills
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Demonstrate excellent interpersonal team building, written, verbal, and listening communication skills
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Demonstrates the ability to provide quality customer service and technology support
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Strong troubleshooting skills
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Ability to learn and work with databases and applications
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Maintain a high level of customer service
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Monitor and respond quickly to incoming requests relate to IT issues
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Ability to respond to customers via chat, email, phone, or video
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Ability to remain calm and friendly with frustrated users
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Able to walk users through technical processes
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Ability to analyze processes and recommend process improvements
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Provide technical phone and email support for the technology department.
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Send out district-wide Help Desk communications.
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Serve as the liaison with the district office and school administration as needed.
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Assist in the ordering of equipment and supplies.
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Assist with communication with building product support technicians..
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Provides support for director of technology; budgets, correspondence, purchase orders, scheduling, ordering supplies, miscellaneous billings, etc
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Receive new hardware, software, and related supplies
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Provide inventory control for supplies and hardware
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Stock, dispense, and bill supplies and all technology purchases
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Create and process POs and purchases for the technology department as needed or requested with approval from the supervisor.
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Manage access to and help prioritize activities for the Technology Director.
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Assist with new staff/employee orientation.
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Maintain personnel information, including time records, sick leave, vacation, and holiday pay.
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Assist in managing department budgets.
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Assist and act as a backup resource for PowerSchool and also be able to train end users when needed.
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Help maintain or manage databases, applications, and specific district tools (ClassLink)
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Perform other duties as assigned.
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Physical and emotional ability and dexterity to perform required work and move about as needed in an office work environment
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Prolonged periods of sitting
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Occasional lifting up to 25 lbs
JobID: 1292
Position Type:
Technology/Application Specialist
Technology/Application Specialist
Date Posted:
5/8/2023
5/8/2023
Location:
Support Services - Technology
Support Services - Technology
Purpose: To provide support to the Director of Technology, provide application support, and help desk support to users across the district. Coordinate activities within the office and throughout the district.
Qualifications:
Supervisor: Director of Technology
Date: May 2023
Performance Responsibilities:
Physical Requirements/Environmental Conditions:
Evaluation:
In accordance with Kansas Statutes and Board of Education Policy.
FLSA Status: Non-exempt
In accordance with Kansas Statutes and Board of Education Policy.
FLSA Status: Non-exempt
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