SSP America, Inc serves the needs of customers around the nation with a diversified suite of IT services. Our core values involve delivering defined solutions, steadfast expertise, and outstanding support — all of which combine to push our customer’s IT, and in-turn their business, to become more productive, efficient, and profitable.

We are seeking an IT Network Support Engineer (Onsite) for our headquarters based in Ashburn, VA.

This position pays $90,000 - $100,000 per year.

The position is the escalation point for customer technical support Duties and Responsibilities:

• Respond to customer support escalations
• Coordinate and manage ticket escalations to tier 2 and tier 3 support technicians as needed
• Strong networking services background such as DNS, DHCP, WIFI, Cisco hardware, and TCPIP that will be utilized to troubleshoot advanced connectivity problems.
• Maintain and Improve documentation standards across the Network Team Distribute best practices and procedures across the company in coordination with the Regional IT Staff.
• Point of escalation for any tickets/queries from other teams/management relating to network infrastructure.
• Point of contact for Infrastructure engineers to escalate to regarding any problems they encounter.
• Third party company coordinator for Infrastructure and communications interfaces.
• Support the implementation of new network technologies
• Monitoring standards compliance
• Analyzing existing hardware, software, and networking systems.
• Creating and implementing scalable Cisco networks according to client specifications.
• Testing and troubleshooting installed Cisco systems.
• Resolving technical issues with networks, hardware, and software.
• Performing speed and security tests on installed networks.
• Applying network security upgrades.
• Upgrading/replacing hardware and software systems when required.
• Creating and presenting networking reports.
• Training end-users on installed Cisco networking products.
• Ability to lift up to 50 lbs and stand and walk for extended periods of time

Essentials:

• Highly motivated to deliver results and meet deliverables
• Able to prioritize work and pivot on task that is sent in from multiple sources
• Attention to detail when performing work and conscientious about attending to detail.
• Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Ability to take Lead and work independently as needed
• Customer service driven & Team oriented
• Willingness to learn new technologies
• Required Qualifications and Desired Certifications:
• 5 years providing IT support to end-users
• Excellent communication skills both written and verbal, including communicating highly complex technical concepts to non-technical staff
• Experience with administration of Office 365 and Office product suite
• Experience with administration of Active Directory, implementing and troubleshooting Group Policy, and AD topologies
• Understanding of VoIP technologies, administration, and troubleshooting
• Knowledge of SaaS based products, and management of customer licenses
• Support and maintain interfaces between IT components used across the company, including but not limited to VPNs, Firewalls, WIFI provisioning, topology design and other interconnectivity requirements
• Strong demonstrable Cisco Networking experience
• Experience in Maraki is a plus
• Microsoft Server Administration and Management
• Experience developing network architecture solutions in hybrid, distributed and Cloud environments.
• Detailed knowledge of Cisco networking systems
• Experience with storage engineering, wide-area networking, and network virtualization.
• Advanced troubleshooting skills.
• Ability to identify, deploy, and manage complex networking systems.
• Good communication and interpersonal skills.
• Experience with end-user training

Education:

• Bachelor’s in network administration or equivalent certifications or experience

Schedule:

• Monday to Friday
• On call
• Travel to airports in North America for project support and implementation. Travel between 25% - 35%

EOE/D/V/M/F