Job description
Job #
039696
Department Code
Enter Dept. Code
Department
SU Libraries - Bargaining Unit
Job Title
Library Technician IV
Location
Bird Library
Pay Range
Based on Union Contract
Staff Level
27
FLSA Status
Non-exempt
Hours
Schedule C; Tuesday-Saturday 2:00-10:00 PM (All days and hours subject to change)
(All days and hours subject to change)
(All days and hours subject to change)
Job Type
Full-time
Campus
Syracuse, NY
Unionized Position Code
UL
Job Description
Under general guidance, utilizes a specialized knowledge of subjects, languages, computer applications, or disciplines that apply to library processes and/or services or provides specialized knowledge of library functions. Utilizes a variety of systems and resources to provide access to library collections, and performs the more complex technical functions requiring proficiency with technical protocols, digital technology, and data manipulation skills. Exercises initiative and independent judgment when providing service or interpreting, analyzing and applying policies and procedures, including those related to fiscal decisions. Routinely analyzes and resolves complex problems that may impact other Library departments or the organization as a whole, and /or external parties and organizations.
MAJOR PURPOSE :
MAJOR PURPOSE :
As a valued member of the Libraries Learning & Academic Engagement (LAE) Department, this individual will be responsible for providing general information, academic reference, and basic technology assistance within a collaborative team environment that serves a diverse and inclusive campus community. The LAE department is committed to providing exceptional service and assists over 15,000 patrons annually with a range of requests related to academic and technological resources. LAE’s highly skilled staff are known for delivering superior quality service by effectively connecting patrons with resources and technology.
Qualifications
Associate’s degree and at least 4 years of library or related work experience, or an equivalent combination of education and experience. Experience with MS Office, Access, Internet, Email.
Job Specific Qualifications
- Strong commitment to providing effective customer service in a diverse environment
- Successful experience working in a busy customer service setting, preferably involving technology support and/or information services ·
- Possess a strong work ethic, including excellent time management, punctuality, and reliability
- Ability to quickly learn and explain complicated systems and processes with a positive attitude
- Ability to provide reference and research assistance to students, faculty, and staff as well as local and global research communities ·
- Commitment to support and contribute to an equitable, inclusive, and accessible environment
- Ability to exercise discernment and independent judgment when handling customer service concerns ·
- Proven ability to problem-solve while managing and prioritizing tasks and work effectively in a fast-paced environment ·
- Excellent written and verbal communication skills, strong interpersonal skills, and ability to collaborate effectively ·
- Curiosity and motivation for continuous learning and professional development ·
- Ability to create and lead projects ·
- Experience with technology services using Windows and Mac devices, high-speed printers, scanners, and/or plotter printers ·
- Proficiency with Microsoft Office and Adobe software systems
Responsibilities
- Staff three service points (Information Desk, Technology Desk, Chat Service)
- Troubleshoot basic printing and technology issues
- Share general research and academic reference recommendations
- Demonstrate strong commitment to providing high quality customer service in a collaborative team environment to a diverse and inclusive campus and researcher community
- Be a proactive member of our customer service team
- Foster a welcoming and approachable environment
- Provide guidance and instruction to patrons on how to effectively utilize library resources
- Apply creative thinking skills to understanding, analyzing, and solving complex problems
- Assist patrons with general library or campus information needs
- Provide appropriate referrals to other departments and staff
- Promptly respond to all departmental communications
- Participate in department training activities
- Provide occasional training, coaching and feedback to student employees
- Provide support to other Library Technicians and student employees
- Other duties as assigned
Physical Requirements
- Daily repetitive motions, as well as prolonged periods of sitting, standing, stooping, and the ability to lift up to 40 pounds
- Ability to move tables and chairs, as well as to push a cart filled with library materials weighing up to 80 pounds
Tools/Equipment
- Use PCs running Windows 10 operating systems, MS Office Suite 365, web browser, other Windows applications, and library software systems
- Assist with the use of high-speed printers, scanners, and plotters
Application Instructions
In addition to completing an online application, attaching your resume and cover letter is preferred.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.
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