Job description

Responsible for recruitment, engagement, and follow-up of individuals into programs, academies, events, etc. Provides support services to program staff.

Key Roles Based on Position:

A. Achieves enrollment objectives by recruiting and engaging individuals

1. Establishes recruiting requirements by studying and understanding program objectives and goals.

2. Contacts individuals by phone. Delivers prepared recruitment and engagement scripts to encourage potential customers to enroll in program services. Obtain customer information.

3. Answers telephone professionally, assesses situation, gathers needed information and/or determines initial needs, responds to questions, refers to appropriate programs, makes appointments, routes calls to appropriate resources.

4. Determines individual’s qualifications by interviewing individuals, analyzing responses and comparing individual’s needs to program requirements. Identify and overcome objections.

5. Recruits individuals into programs and guides them in completing paperwork.

6. Identify individuals to be contacted for appointments, enrollment in programs, etc., from databases and lists and contact individuals using all means possible (e.g., phone, internet, Pinger, etc.)

7. Handle and resolve individual’s questions and complaints regarding programs and services

8. Complete call notes and call reports as necessary and updating them in the appropriate database(s). Record details of comments, inquiries, complaints and actions taken.

9. Identify and escalate priority issues.

10. Process applications and forms requested and returned by individuals.

B. Assist Career Planner in provision of case management services

1. Contact referred and enrolled individuals to engage and follow-up on program activities and requirements.

2. Contact individuals the day before their orientation appointment to remind them of their scheduled appointment.

3. Contact individuals that miss their orientation appointment to reschedule the orientation appointments.

C. Provide Program service support

1. Assemble program and orientation packets

2. Complete processing functions (e.g., timesheets, job search forms, etc.) and review materials processed to assure accuracy and completeness.

3. Scan materials correctly and timely

4. Administer/proctor assessment tests

5. Schedule appointments and orientations

6. Set-up orientation videos or IT appointments with individuals

7. Enter comments/documentation in databases (e.g., TESSA, CARES, etc.)

D. Maintain neat and accurate records and files

Requirements:

• Experience serving the public.
• Excellent communication skills, including verbal and proper grammar.
• Ability to work with others as a team.
• Good computer skills.
• Attention to detail

Skills and Specifications:

• Comfortable with computers and learning new applications
• Ability to react effectively and calmly to customers’ needs
• Able to maintain customer confidentiality.

Job Type: Full-time

Work Location: Will travel to provide services as needed throughout FSET Region 7 which includes Ashland, Bayfield, Burnett, Douglas, Iron, Price, Rusk, Sawyer, Taylor and Washburn counties. If reside in Ashland county, will work in Ashland office when needed and work from home when not traveling.

Workforce Resource is an equal opportunity employer and service provider.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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