Job description

Cascade AIDS Project (CAP) is the oldest and largest AIDS Service Organization (ASO) in Oregon and Southwest Washington, as well as a Federally Qualified Health Center (Look-A-Like) that provides the LGBTQ+ community and beyond with compassionate healthcare. CAP’s mission is to promote well-being and advance equity by providing inclusive health and wellness services for LGBTQ+ people, people affected by HIV, and all those seeking compassionate care. Learn more about us at www.capnw.org, www.prismhealth.org, and www.ourhouseofportland.org

CAP cares about the safety of our team members and clients. As such, we require on-site staff to wear face masks for the duration of the COVID pandemic. Moreover, CAP is subject to state and federal mandates for COVID vaccinations for all healthcare and related employees. All new employees are required to provide proof of vaccination status to HR at the time of hire (unless a documented medical or religious exemption is requested and approved). Employees not subject to a state or federal vaccine mandate will be required to undergo regular testing for COVID-19 at no cost to the employee.

We are excited to announce that we are currently hiring a Medical Receptionist for CAP's Prism Health clinic. Located in SE Portland, Prism Health is a primary care clinic providing gender affirming care for the LGBTQ+ community in Portland. The Medical Receptionist is a crucial link between the patient and the care delivered by clinical and support staff. The Medical Receptionist must work collaboratively with all staff in support of high-quality patient services, exhibiting flexibility and a warm, compassionate attitude. This position must exemplify the core values and mission of Prism Health, always exercising utmost discretion, diplomacy, and tact in patient and staff interactions – specifically, being mindful of verbiage, names, and pronouns used when communicating with patients and guests.

This individual will work at PRISM Health’s SE Belmont location in Portland. This is a full-time, non-exempt, 1.0 FTE position, which reports to Front Office Coordinator. Occasional evening and weekend work are required. This is a non-management, union-represented position.

COMPENSATION: $20.66 per hour, non-exempt

NOTE: This position is part of a union-represented bargaining unit. The compensation, benefits, and conditions of work for this position are collectively bargained.

EMPLOYEE BENEFITS:

CAP is proud to offer a comprehensive benefits package for eligible employees.

Any non-temporary full-time or part-time employee (working .5FTE or greater) is considered eligible for the benefits below:

Vacation + Leave + Other

• 16 days of paid vacation (128 hours) each year for the first two years of employment
• 21 days of paid vacation (168 hours) each year of employment beginning in year three
• 12 days of paid health leave per year
• 12.4 paid holidays per year
• Longevity bonus – two weeks of paid leave on the fourth anniversary, must be used within two years after the date awarded. Additional longevity bonuses are awarded at eight-year and 12-year anniversaries
• Continue Education Reimbursement
• Cell Phone Reimbursement (if not assigned a company phone)
• Pre-Tax Transportation Program

Retirement

• 401(k) Plan – CAP matches employee contributions up to 3% of salary, this benefit includes on-call and per diem staff

Health Coverage

• Flexible Spending Account to set aside employee pre-tax dollars for unreimbursed medical and dependent expenses.
• Medical and vision insurance – premiums fully paid by CAP for employees (Kaiser Permanente)
• Dental insurance – premiums fully paid by CAP for employees (Lincoln or Willamette Dental)
• Voluntary supplemental vision insurance (Lincoln)
• Employee Assistant Program (EAP)

Life Insurance + Disability + Family Leave

• Life Insurance ($100,000) and AD&D insurance – premiums fully paid by CAP for the employee (Mutual of Omaha)
• Long-term disability insurance (Mutual of Omaha)
• Short-term disability insurance (Mutual of Omaha)

Loan Forgiveness Programs – Employees are eligible to apply to the following programs

• Public Service Loan Forgiveness Program
• Oregon Health Care Provider Loan Repayment Program (licensed and unlicensed providers)
• Scholars for a Healthy Oregon Initiative (SHOI) Program

MINIMUM QUALIFICATIONS:

• Graduation from high school or equivalent plus one year of medical receptionist experience in comparable health care setting.
• Intermediate to advanced phone skills, able to effectively relate via the telephone and in-person to serve the needs of patients/clients/visitors/guests in a manner that is efficient and professional.
• Understands the importance of maintaining confidentiality, able to maintain confidentiality under HIPAA standards.
• Must have the ability to exercise a high degree of diplomacy and tact, use appropriate pronouns and preferred names when addressing patients, excellent customer service and interpersonal communication skills, cultural sensitivity and demonstrated ability to work with diverse people groups.
• Must be highly flexible; able to accommodate changing needs of the health center, both in the moment and as approved by the Clinical Manager and leadership.
• Well-developed verbal and written communication skills in English; Additional language abilities desirable.
• Demonstrable and consistent capability with basic math and modern office and computer procedures.
• Ability to work well under pressure with minimal supervision. Proven flexibility and willingness to handle a variety of tasks.
• Understands a trauma-informed approach to clinic and professional environments and is able to respond to patients with a wide range of needs.
• Demonstrated commitment to excellent customer service.

PREFERRED QUALIFICATIONS

• Prior administrative or clerical experience in clinical or community-based setting.
• Bilingual in Spanish, ASL, and/or other languages
• Basic to intermediate knowledge of the Epic electronic health record system, particularly with front desk functions.
• Experiencing working with the LGBTQ+ community, or other underserved populations

Job Type: Full-time

Pay: $20.66 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

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