Job description
Position Overview
Provide an exemplary customer experience by maintaining efficient and effective support in all store Operations functions as needed, including but not limited to: Shipping/Receiving, Stock Room, Cash Office and operational Administrative duties.
Essential Duties & Responsibilities
- Maintain all supplies for Office and Facilities needs and Grooming products for associates.
- Work with Accounts Payable to make sure all invoices are approved correctly and promptly.
- Partner on Shrink Reduction Plan, providing support in upkeep and execution by demonstrating knowledge of shrinkage control and Company regulations on how to handle problems and reporting of violations.
- Coordinate the Accessories repair service process through the external vendor.
- Coordinate the engraving and embossing services.
- Provide support with inventory preparation and execution.
- Partner to assess store processes and procedures, ensuring maximum efficiency and effectiveness. Provide suggestions and solutions when appropriate.
- Ensure that incoming and outgoing merchandise are processed according to company regulations and standards.
- Demonstrate the ability to read and execute transfer documents, shipping documents, alternation documents, inventory count sheets, UPS/FED-EX documents, sales tickets, vendor packing slips, invoices and other support-related documents.
- Execute accurate and effective Cash Office processes and ensures Cash Office is complaint on POS audit section.
- Responsible for the control and replenishment of supplies as requested by the General and Department Manager.
- Demonstrate a true passion and respect for the product.
- Exhibit pride through positive demeanor, body language and personal presentation.
- Demonstrate professional etiquette through integrity, honesty and respect for others.
Experience, Skills & Knowledge
- Minimum of 2 years of Retail Operations Experience in a support, customer service, or sales capacity
- Strong working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint. Strong technical skills with the ability to learn new systems easily
- Strong time management skills with the ability to multi-task and prioritize effectively
- Demonstrated passion and affinity for the Ralph Lauren brand and desire to grow in one’s career with the company
- Collaborative team player willing to partner with and support all departments
- Strong communication and interpersonal skills
- Must be able to work shift standing and walking and able to lift approx. 20 lbs
- Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions
Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws.
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