The Mudflap mobile app connects professional truck drivers with fuel stops in the $800B trucking industry. We help SMB trucking companies save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We're growing quickly and are looking for a new customer-obsessed teammate to join us on this journey.

Mudflap is an operational business that runs billions of dollars in transaction volume every year. As an Operations Manager at Mudflap, you will ensure that Mudflap's operations are running efficiently and most importantly, resulting in a world class customer experience.

In this role, you will:

• Identify, own and publish operational OKRs and KPIs which will drive positive engagement and usage across Mudflap
• Establish and track weekly and monthly KPIs - understand what is working and what is not - make recommendations on how to improve along the way
• Work closely with cross-functional Merchant and Driver teams to create and improve operational workflows and processes
• Assess current tools and systems to identify operational gaps. Determine need for new tools and lead their implementation
• Present recommendations and results to management and key decision-makers

You have:

• Proven work experience as an Operations Manager or in a similar role
• Experience implementing new end-to-end workflows and processes from scratch for new, future products
• Knowledge of organizational effectiveness and operations management
• Familiarity with Customer Support systems and tools such Zendesk and Intercom
• Familiarity with CRM systems such HubSpot and Gong
• Excellent written and verbal communication skills
• Ability to lead cross-functional teams and initiatives
• Outstanding organizational skills
• Bachelor's Degree in related field

Perks and Benefits (What we offer):

• A flexible, remote-first company
• A team of talented individuals on a mission to change a $1 trillion industry for the better
• A high bar for quality and commitment to self-improvement
• An open mind to new ideas and methodologies
• Competitive salary and benefit options
• Opportunities and support for massive career growth

The salary range for this role is $120,000 - $170,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. This position may also be eligible for additional incentives such as equity awards or short-term incentives. Our benefits include medical/dental/vision insurance, 401(k) with company match, WFH stipend and PTO.

Company overview (Who we are):

Mudflap is well-funded by top-tier venture investors, including QED, NFX and 500 Startups, and our core team hails from Goldman Sachs, Disney, American Express, Mastercard, Groupon, and Trucker Path, the #1 mobile app among truck drivers.

Here are the core values that we believe in and look for in new teammates:

• Put Customers First: We put our customers and partners at the center of everything we do.
• Be Curious: Have a learning mindset. Ask, wonder, dig, investigate. Share the joy of discovery.
• Sweat The Details: We create magical experiences by obsessing over every detail.
• Do The Right Thing: We operate with integrity and exercise good judgment, even if no one is watching.
• Find A Way: We push past roadblocks to get the best outcomes for our customers and our teammates.
• Own It: Show up prepared, be present, and make it count.