Title: Overnight Front Office Agent

Department: Front Office

Location: Orlando, FL

At the Caribe Royale, we are extremely excited about the expansion of the Grand Caribe Convention Center, the complete renovation of all 1,335 suites and villas, and a new lobby creating a new "arrival experience". If you are excited, and passionate, about ensuring our guests have a memorable experience then this is a wonderful time to join the Caribe Royale family.

Job Responsibilities:

• To be friendly, courteous, and helpful to all individuals, both guest and non-guest (on the phone and in-person)
• To be able to check-in and check-out guests in a timely, accurate and courteous manner
• To assist with guest requests, whenever possible
• To command a working knowledge of all special rates/packages - requirements, restrictions, special arrangements, services/amenities included
• To acquire in-depth knowledge of Resort services/facilities and major attractions in the vicinity and Orlando area
• Knowledge of all hotel credit policies and procedures
• To assume any additional responsibilities as assigned by the supervisor

Job Qualifications:

• Must be a team player
• Must possess exceptional guest service skills
• Able to work weekends and holidays
• Stand, sit or walk for an extended period of time or for an entire work shift
• Strong communication skills are required
• The ideal candidate is friendly, courteous, and always smiling (with guests and fellow associates)
• Only candidates who meet the above qualifications will be considered

Why work for The Caribe Royale Orlando?

• We offer a positive and fun working environment.
• We offer the opportunity to grow within our property
• We offer great benefits such as weekly pay, 401K, paid holidays, health insurance coverage, and much more!