Job description

Weiler Plastic Surgery, LLC is looking for an enthusiastic and driven Patient Experience Coordinator to join our team! Our practice includes locations in Baton Rouge, Hammond, Covington, Denham Springs and Slidell. As we continue to grow, we are looking for a Patient Experience Coordinator to help us strengthen our brand by assisting our patients and supporting our providers. The right candidate has a passion for creating amazing patient experiences through professional and genuine interactions.

PATIENT EXPERIENCE COORDINATOR JOB DESCRIPTION

Basic Function

Assist in the provision of a professional and welcoming environment while communicating with patients through phone inquiries and clinic visits. Patient Experience Coordinators create and maintain communication with the patients while simultaneously working with staff to ensure all tasks are completed and everything in the clinic is running efficiently.

Job Qualifications

• Aesthetic, Med Spa or healthcare experience preferred: 1-2 years minimum
• Customer service focused. Ideal candidate has customer service experience.
• Ability to effectively use a computer, efficiently navigating electronic medical records, google docs & sheets, and email communications
• Ideal candidate has attention to detail and ability to multitask while still providing quality patient interactions

Job Responsibilities

• Answering phones and checking patients in/out
• Schedule patient appointments
• Manage online patient database
• Organize patient charts and documents
• Efficiently use electronic medical record, google docs & sheets & email
• Develop knowledge of all surgical and aesthetic procedures as well as injectables while being able to effectively transfer knowledge to patients.
• Create a welcoming and professional environment for all patients

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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