Job description
Duke University:
Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.
This position exists on the Central Operations and Registration (COR) team to perform a full range of student registration services, including managing inquiries and enrollments across 45+ programs in six units through telephone, email, and website registrations. It maintains student records in the Continuing Studies Office Non-Credit database system (DestinyOne). The individual in this position works Monday through Friday, 8:00 am to 5:00 pm. The Registration Specialist may be directed to perform other job-related tasks not explicitly presented in this description.
Duties Performed
- Facilitate student registration; force adds, individualized sections, coordinate enrollment changes, add groups, transfers, refunds, requests for exceptions, add/drop enrollments and withdrawals for all continuing education curriculum and programs.
- Maintain knowledge of program offerings, including individual courses, academic enrichment camps, management training opportunities, certificate programs, and newly developed programs, responding to inquiries with detailed information and problem-solving as needed.
- Respond to information requests received via e-mail, phone and in-person from various constituencies, both internal and external, for information about registration, activities and curriculum across all Continuing Education programs. Serve as liaison between learners, Continuing Studies units and other internal Duke departments.
- Manage student records ensuring accuracy and integrity (i.e., record creation, grade entry, grade reporting, data entry relative to changes in status, change grading basis, cross-listed course changes, and drop/add enrollment requested by program directors and teams).
- Troubleshoot various system issues on a regular basis to verify that learners and programs are viewing accurate data.
- Coordinate and execute mass enrollments for all programs (OLLI, Pre-College Summer Camps, Adult Education etc.) as requested by units for Fall, Spring and Summer terms.
- Assist with testing registration set-up for each program to ensure the specialized DestinyOne system infrastructure is accurate. Manage the registration in-box through the Zendesk ticketing system responding and triaging as appropriate.
- Process payments; manage duplicate accounts; apply scholarships; issue invoices, balance daily deposits of checks to the University Cashier’s office; and produce reports related to the enrollment/registration function.
- Work with students and agencies regarding third party loan applications and the processing of loan payments.
- Receive, problem-solve, and process transfer requests.
- Provide student registration support services to internal and external partners in the execution of program curriculum.
- Serve on internal committees as assigned.
- Enter grades at end of course, as needed, and follow up with programs regarding missing grades.
- Process and distribute student transcripts.
- Process enrollment verifications. Perform periodic quality control checks (QC) to ensure data accuracy.
- Develop and maintain a standard operating procedures manual for essential tasks
- Perform other office related tasks, as assigned by Office Manager or other management personnel within the office.
Education/Training
Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program.
Experience
Three years’ experience working with academic support and student information systems
Excellent oral and written communication skills. Strong organizational skills a must -ability to prioritize, organize and manage multiple tasks. Ability to learn, adapt to, and navigate between multiple university and enterprise applications
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Skills
Knowledge, Skills, Abilities:
- Strong interpersonal skills resulting in ability to work cooperatively with various constituencies
- Familiarity with PeopleSoft Campus Solutions, DestinyOne Solutions is a plus
- Excellent organizational skills
- Understanding of academic data structure and course planning
Minimum Qualifications
Education
Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program.
Experience
Work requires one year of experience in program administration or OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
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