Responsibilities

• 
  Maintains department waiting area
  
  • Greets team members, visitors and guests as they enter department with appropriate introduction and inquiry as to visit
  • Answers phone, routes calls appropriately and maintains appropriate tracking of messaging for department members
  • Maintains files
  • Maintains computer tracking system of room reservations
  • Posts advisory announcements in facility as appropriate including classroom updates, monitors, etc.
  • Provides privacy for team members, visitors and guests
  • Provides general information about facility
  • Provides directions to customers
  • Completes paperwork as requested
  • Observes activities in work area to determine if patients and other customers need assistance and/or information
  • Maintain cleanliness of area (i.e. straightening waiting area, picking up debris, cleaning coffee area, ensures coffee, water, and snacks are refilled, etc.)
  • Represents the Mission, Vision and Values of WellStar Health System
  • Completes all other clerical duties as assigned

• 
  Performs other duties as assigned
• Complies with all WellStar Health System policies, standards of work, and code of conduct.

Qualifications

• 
  High school graduate Required or
• equivalent from an accredited institution required Required

• 
  Minimum 1 year customer service experience required, preferably in front desk/receptionist role Required and
• Experience working in a healthcare environment preferred Preferred

• 
  The individual must be able to communicate and understand verbal and written English language.
• Must have excellent communication and customer service skills.
• Experience working Must be organized and attentive to detail.
• Ability to function under stressful conditions.
• Ability to observe listen attentively and use problem-solving skills.
• Ability to use desktop or laptop computer, multiple software programs, proficient use of internet and computer applications with working knowledge of Microsoft Office (Excel, Word, PowerPoint).