Job description

Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What is in it for you:

• Experience the beauty, culture and adventures that await oh Hawai'i Island
• Competitive extended benefits package including, medical, vision and dental for full-time permanent status
• 401(k)/retirement savings plan and matching program
• Life insurance
• Opportunities to grow from obtaining professional development
• Duty meal in our staff cafeteria
• Employee Travel Program
• Discounts on food & beverage and spa services

What you will be doing:

• Consistently offer exceptional, friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling
• Recommend property facilities and assist guests with information and special requests
• Book room reservation requests, enter rooming lists, and update accurate information in the system

Your experience and skills include:

• Guest focused personality is essential; experience is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English; additional languages are a plus

Your team and working environment:

Provides the guest with flawless, proactive and sincere luxury services from an engaged and empowered workforce committed to creating a memorable experience. Assist in the innovation process at the hotel leadership in the change of organization culture by ensuring that the hotel is trendsetter in the industry through development and implementation of innovative luxury products, services and processes.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Type: Full-time

Pay: $25.58 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Work Location: In person

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