Summary

Assist clients resolve any hardware / software related problems. Maintain a log of any software / hardware problems. Provide training & advice around computer equipment usage. Escalate more complex calls to the IT Manager.

ESSENTIAL DUTIES:

• Office 365 Administration including managing user accounts, groups and policies, administering standard and shared Exchange mailboxes and distribution lists
• Onboarding new hires and creating User accounts in Active Directory
• Perform remote troubleshooting through diagnostic techniques.
• Identify, troubleshoot, and resolve issues with desktops, laptops, multifunction printers, phones, tablets, copy machines, and other IT related hardware/software.
• Determine the best solution based on the issue and details provided by users.
• Walk the users through the problem-solving process by phone or in person.
• Direct unresolved issues as needed to the IT Manager or contracted IT vendor.
• Install, upgrade, and maintain Windows Desktop Operating Systems and software
• Install, upgrade, and repair computer hardware
• Assists users with login and access to various software systems
• Following the right precautions in ensuring Data Security

Qualifications & Requirements:

• Minimum of 2 years of relevant helpdesk experience.
• Associate or Bachelor’s degree in related field desired.
• Ability to communicate clearly and effectively in English
• Knowledge of Office 365, iPhone and Windows platforms
• Knowledge of Atera or similar Help Desk software a plus
• Knowledge of BitDefender or similar Endpoint protection a plus
• Knowledge of Polycom or similar VoiP phone system a plus

Gill Auto Group is growing rapidly and looking for talented individuals in all aspects of dealership operations. If you want the opportunity to grow with one of the fastest growing companies in the automotive business, then we encourage you to apply, reach out directly, or give us a call.

Gill Auto Group is proudly currently serving the Gilroy, Tracy, Madera, Kerman, and Livermore communities in Northern California and the Kailua community in Hawaii. Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers! We are proud to offer our Employees multiple benefit programs, paid vacation, training, and Free College Education for employees and their families.

Our current locations include:

Livermore Ford

Livermore Lincoln

Livermore Maserati and Alfa Romeo

Tracy Chrysler Dodge Jeep Ram

Tracy Volkswagen

Gilroy Chevrolet Cadillac

Gilroy Chrysler Dodge Jeep Ram

Gill Chrysler Dodge Jeep Ram Madera

Gill Buick GMC Madera

Gill Chevrolet Kerman

Windward Ford of Hawaii

Benefits:

• Medical
• Vision
• Dental
• 401K
• Paid Vacation
• Training
• Free College Education courses for Employees and their Family
• Great growth opportunities and willing to train for advancement positions

Please submit your resume for qualification. Gill Automotive Group is an equal opportunity employer. Must submit a background screening prior to employment.