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Job Description:
Job Description: Senior Principal Technical Consultant
We are an innovative, analytics driven Customer Support organization committed to delivering high customer value through proactive, collaborative initiatives. The Senior Principal Technical Consultant will be a critical part of our Customer Support organization and is a senior role responsible for helping establish, drive, and track cross functional operational initiatives across our field and R&D organizations.
We’re looking for a Senior Principal Technical Consultant who is willing to jump in and take on a mix of programs ranging from strategic product initiatives to business operations programs.
You should have a passion for working together with cross-functional teams, leveraging data analytics to uncover issues and opportunities, creatively solving business challenges, and managing a wide array of initiatives projects.
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Key Responsibilities
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Partner with cross-functional teams on enterprise-wide initiatives to drive alignment
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Drive strategic Initiatives & business operations program planning and execution
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Monitor, track, and report on (internal) continuous improvement initiatives as well as (external) customer outreach and campaigns
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Define program workstreams, setting program milestones and defining deliverables
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Guide stakeholders to produce agreed upon deliverables in a high quality and timely manner
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Ensure programs make continued progress towards delivering defined outcomes
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Identify, manage, and mitigate risks associated with programs and work closely with cross functional teams to drive decisions and resolve escalations
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Identify and manage program interdependencies: internal, external, technical, or functional
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Effectively communicate with executive, stakeholders, and cross functional teams
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Engage with executives in order to provide status updates and receive program feedback
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Facilitate discussions to identify, analyze and resolve issues and drive required actions
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Collaborate on the development of communication and presentation materials
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Partner with the support leadership team on ad hoc project requests
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Deep understanding of the product development process, the product lifecycle, and program management
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Key Skills and Experience
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A bachelor’s degree in computer science or a related field is necessary.
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At least 12 years of experience in the software industry, with at least 5 years in project or program management managing highly visible, large-scale, strategic initiatives
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Software industry experience and previous experience working with product and development teams is plus
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Project Management Professional (PMP) certification and/or CSM Certification preferred
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Seasoned professional with well-developed problem-solving skills
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Highly organized and detail oriented
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Strong track record influencing stakeholders and program participants
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Operates with a high degree accountability
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Possesses excellent listening and verbal and written communication skills
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Strong presentation skills
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Ability to multi-task across multiple priorities and initiatives
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Strong networking and relationship building skills
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Self starter, passionate, enthusiastic, high energy
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Quick learner, creative, strategic thinker
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Advanced knowledge of individual product development stages is desirable
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Prior leadership experience in product planning, management, and project management.
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Excellent communication skills for a smooth collaboration with engineers and other teams.
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Experience recording and evaluating product/proccess performance metrics is crucial, along with the ability to report them to senior management and other stakeholders.
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Ability to manage project timelines, prioritize tasks, and align teams based on those tasks
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Knowledge of a Broadcom product or product line preferred
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Six Sigma green belt (or above) is preferred
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A sound understanding of, or proficiency in, a programming language is a plus
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Business Travel and Physical Demands
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Business travel of approximately 10 or less percent yearly is expected for this position.
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Physical demands
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Office environment. No special physical demands required.
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Language
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English Required
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Fluency in other business languages is a plus.
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Additional Job Description:
Compensation and Benefits
The annual base salary range for this position is $111,000 - $185,000.
This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.
Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.
Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.
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