Job description
About Us
One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
Opportunity:
One Medical is on a mission to transform healthcare for all, and now in partnership with Amazon, we're scaling this exciting model of exceptional care nationwide. We build most of the consumer, operational and clinical software used by our members, providers and admins in-house. This unique level of integration and ownership allows us to develop innovative products and services that are addressing some of the most difficult problems in healthcare. Within our Member Experience product team, we design and build best-in-class digital healthcare experiences, uniquely integrated with a growing number of in-person clinics.
As a Sr. Product Designer on our Member Experience team, you'll work on projects that have a critical impact on the lives of our members (aka patients) and the growth of our business. Your work will focus on essential flows within the member-facing web and mobile product, particularly with on-demand virtual care experiences such as video chats, medication management, and more. You will help us scale and optimize current experiences, as well as envision the future.
You'll be successful in this role if you have experience or are excited about building core user flows that help our members engage with their health. You're someone who's a team player who knows that great products are delivered through building relationships and collaborating with interdisciplinary teams. You thrive by iterating quickly and solving complex problems through analysis, wisdom and judgment. You're humble, focus on craft and quality, and have a get it done attitude.
What you'll likely work on:
- Consider the entire lifecycle of product and user experience, from early concepting in design sprints, building and testing prototypes, shipping designs, and reviewing the success of launched features.
- Collaborate with PMs and engineers to gather and evaluate user requirements, help create product strategy, and share thoughtful, high quality designs.
- Prepare and conduct user research as needed to uncover opportunities, user needs and to test designs.
- Design user flows and digital product interfaces that span across platforms in close collaboration with other designers and cross-functional product teams.
- Think through the end-to-end service design with cross-functional team members from the product development organization as well as from our clinical and operations teams.
What you'll need:
- 5+ years of product design experience in an agile environment or equivalent.
- A portfolio including deep dives to several projects you've worked on, and your journey to the final solution.
- Experience executing design projects from the beginning to the end (e.g., user research, UX flows, UI design, QA) in a fast-paced environment.
- Experience designing for native mobile (iOS and Android) and responsive web experiences.
- Comfort using contemporary design tools (e.g., Figma, Sketch).
- Ability to thrive working in small cross-functional teams with product managers, engineers, clinical, and QA, among others.
- A focus on human and value-centered design—you think about design decisions that drive the business forward while ensuring all users get the best experience.
- Unconventional design backgrounds like bootcamps, analogous skills or self taught are encouraged to apply.
Benefits designed to aid your health and wellness:
Taking care of you today
- Paid sabbatical after 5 and 10 years
- Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
- Competitive Medical, Dental and Vision plans
- Free One Medical memberships for yourself, your friends and family
- Pre-Tax commuter benefits
- PTO cash outs - Option to cash out up to 40 accrued hours per year
Protecting your future for you and your family
- 401K match
- Opportunity to participate in company equity programs
- Credit towards emergency childcare
- Company paid maternity and paternity leave
- Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
- Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
This is a full-time role based anywhere in the United States.
One Medical is committed to fair and equitable compensation practices.
The base salary range for this role is $125,000 to $200,000**. Total compensation packages may be based on factors unique to particular candidates, such skill sets, depth of experience, and work location. The total compensation package for this position may also include annual performance bonus, RSUs, and/or benefits.
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information.
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