We are an Automotive Group currently in acquisition mode in the Colorado area.

We are searching for Service Advisors that possess the skills and experience that fit the below criteria.

About Our Company

Fowler Automotive is family owned and operated since 1973. We are dedicated to providing exceptional dealership experiences to our customers, as well as our employees in the Norman, OK; Oklahoma City, OK; Tulsa, OK; and Denver, CO areas.

For 50 years, Fowler Automotive believes that art, culture and thriving places are the heart of our communities. It is important to us that we build up the communities that our dealerships call home.

The mission of Fowler is to grow our business by earning the respect, trust and loyalty of our customers through our employees. We are constantly searching for bright, motivated, and energetic individuals to build our professional team. Our employees strive to provide the best service and care for our customers. If you feel that you have the skill set to add more value to our company, then we want to get to know you!

Service Advisor – Automotive

If you can make customers feel welcome and confident that their needs are being met, then Fowler Automotive may be your next career home. We need more than a Service Advisor; we need an expert in customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service technicians.

Job Responsibilities

• Attitude is everything—greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers; and perform an active delivery
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Requirements

Valid Driver's License and MVR acceptable to our Insurance Carrier

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Compensation

Compensation is based on experience and is highly competitive in the marketplace. Range between $50,000 - $80,000 annually.

Benefits

Benefits include medical, vision and dental insurance, 401K retirement savings plan, PTO, volunteer PTO, holidays, bereavement leave, parental leave and job specific education and training. Fowler also offers the Mamava Lactation Pods for customers and personnel. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate employees on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.