Job description
Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all JIB procedures, systems and standards.Experience – 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1 year supervisory experience in a restaurant or retail customer service environment.
Knowledge/Skills/Abilities:
- Must be at least 18 years old
- Must complete Team Leader training classes
- Must be ServSafe certified in certain states.
- Requires ability to speak, read, and write effectively in English; and may require ability to speak another language to guests based on location of restaurant.
- Excellent interpersonal skills
- Ability to perform and understand basic math concepts (addition, subtraction, multiplication, division)
- Ability to work well with diverse groups of people; proven analytical skills
- Good organization and planning skills.
- Is a self-starter who takes initiative and willingly accepts responsibility. Basic knowledge of personal computers and related software applications.
- Demonstrates integrity and ethical behavior.
- Ability to stand and walk approximately 90%-95% of shift and move freely throughout the restaurant
- Ability to lift and carry 15-25 lbs.
- Ability to listen to guests’ orders, operate a cash register, and read video monitors.
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