Training Assistant/ Document Runner (ASA IV) - Denver Human Services
Full Time
Denver, CO
$20.90 - $31.35 an hour
Posted
Job description
About Our Job
This posting will accept applications until
May 18th
. Please apply as soon as possible.
About Denver Human Services
At Denver Human Services (DHS), we are creating an extraordinary human services organization that is equipped to carry out our vision of a healthy community where every person is connected, supported, safe, and well. Currently, DHS serves one in three Denverites, about a quarter million people, in the moments that matter most. We are driven every day to serve our community with integrity, kindness, and respect, and to seek out new ideas and opportunities so that over time we can prevent more people from needing our services in the first place. Our 1,100+ member workforce is our most important resource, and we embrace a values-driven culture focused on creating the conditions for our staff and partners to be bold in our thinking and achieve big results for our community.
Diversity in the City
The City and County of Denver is committed to cultivating a culture of equity, diversity, and inclusion. This commitment is woven into our values and belief that we are strongest when we embrace and celebrate our differences. We aim to have employees who are as diverse as our residents, with different perspectives and unique ways of thinking. If you share these values and our enthusiasm for equity, we encourage you to apply to join our team.
Denver Human Services is seeking a knowledgeable, empathetic, and detail-oriented individual to serve as a Training Assistant/ Document Runner (Administrative Support Assistant IV) for the Document Runner Team and the Training and Development Team within the Performance Improvement and Accountability Division (PIAD). In this role, you will have a variety of duties assigned depending on the support needed for each team. Duties may include screening customer calls to verify what forms may be needed, entering document requests, transporting the documents to/from the customer’s home, maintaining outlook calendars for trainings, creating new worker training accounts, and other vast variety of office support.
Additionally, this role requires utilizing the state and county systems to verify customer benefit information. The ability to collaborate with team members to achieve the success of the teams’ goals. To achieve this, you must have a high level of kindness and compassion when engaging with Denver Human Services’ internal and external customers.
The Training Assistant/ Document Runner will:
-
Need to be able to effectively communicate amongst 2 teams
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Be able to take verbal instructions and turn them into independent and self-directed
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tasks/projects that are completed with minimal supervision
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Review and collect information needed to validate a pickup or drop off document(s) needed to apply or maintain State and or Federal benefits and or County services administered by DDHS.
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Be comfortable commuting to several locations in the Denver County and or nearby counties throughout the workday
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May assess the client for referral to additional resources
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Provides direct services by dropping off or picking up documents at the family’s residence (Applications, Child Support Forms, Verification)
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Assist with the completion of applications and other forms
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Connect with other divisions or agencies, as necessary
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Collect pertinent documents/verifications/forms
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Maintaining and tracking test results
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Sending assessment certificates
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Maintaining incoming training requisitions for the training team
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Be proficient and comfortable completing multiple office type duties
This position requires an online assessment or test. Once you complete your application, if you meet the qualification for the position, you will receive an email from
AssessmentTeam@denvergov.org
with a link to the assessment or test. We recommend that you add
AssessmentTeam@denvergov.org
to your safe sender
list. If you do not receive the email within 30 minutes of applying, please contact
AssessmentTeam@denvergov.org
.
About You
Our ideal candidate will have:
-
Excellent organizational skills
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Flexible and adaptable (able to receive assignments from 2 different teams)
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Excellent customer service
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Bilingual Proficiency (Preferred)
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Time management skills
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Strong Microsoft Office skills (Outlook, Word, Excel)
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Show understanding, courtesy, tact, empathy and concern to customers and peers
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Be willing to go the extra mile for our clients
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Develop and maintain working relationships while encouraging cooperation, respect, and a commitment to teamwork
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
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Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
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Experience: Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III).
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Education & Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements
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Licensure & Certification: By position, requires a valid Driver's License at the time of application
About Everything Else
Job Profile
CC1503 Administrative Support Assistant IV
To view the full job profile including position specifications, physical demands, and probationary period, click
here
.
Position Type
Unlimited
Position Salary Range
$20.90 - $31.35
Starting Pay
Although our full pay range is included above, the budgeted hiring range for this position is $20.90 - $26.13 per hour.
Agency
Denver Human Services
Assessment Requirement
Administrative Professional
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
For information about right to work, click
here
for English or
here
for Spanish.
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