Job description

Position Summary:

We are seeking a front desk patient care coordinator for our plastic surgery practice. The front desk coordinator is the first person our patients meet and one of the most important roles in our practice. We are a company that educates, trains, supports, and loves our staff. You will learn how to answer difficult questions, multitask, and build a strong foundation in the clinical and business software applications that we use.

Primary Job Functions:

• Answer multiple phone lines, addresses incoming messages, chats and texts
• Respond appropriately to patient’s needs and concerns
• Respond in a timely manner and follow up to patients' needs, inquiries.
• Document correctly in patient charts, as needed.
• Explaining procedures and responding to questions in a professional, friendly manner.
• Offer guidance to patients regarding surgical and cosmetic procedures
• Quoting fees
• Processing invoices
• Processing payments
• Scheduling appointments for patients' including consultations, injections, post ops, etc.
• Scheduling surgery dates
• Complete data entry efficiently and promptly
• Taking patients’ histories
• Scanning in documents efficiently and promptly.
• Handle a high level of new and current patient calls using professional tone and exceptional judgment
• Ability to multi-task, moving effortlessly from one project to another
• Maintain communication with practitioner and all team members
• Complete miscellaneous office duties and projects as assigned in a timely manner
• Assists all team members as requested

Full-Time: 10 hour shifts, Friday - Monday

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Weekend availability

Experience:

• Customer service: 1 year (Preferred)
• Front desk: 1 year (Preferred)

Work Location: One location

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