Job description

AMAZING OPPORTUNITY IN TO JOIN A THRIVING MEDICAL NETWORK!

WE WANT YOU ON OUR TEAM!

Connect to a career you can build from as an Medical Admin Assistant.

Position hours are 10:30am-6:30pm. Monday - Saturday with one day off during the week. This is a temporary position with potential for hire.

Submit a resume now if you have these credentials:

• You have at least 1 year of healthcare experience, OR 1 year in a call center, front desk, receptionist, administrative assistant or a combination equal to 1 year
• Bilingual English/Spanish highly preferred
• Working knowledge of Microsoft Windows OS, MS-Office, telephone devices and voice mail.
• Must have the ability to type 40 Words Per Minute.
• Experience with Nextgen and Dentrix strongly preferred

What you will do:

Today the call center is the primary point of contact to our 25 clinics throughout San Diego County, 400 providers and over 42 programs. It is our goal to provide exceptional customer service in a courteous, professional manner, demonstrating a high level of commitment to our mission and values. Under the direct supervision of the call center management, you will be part of a dedicated team that is passionate and motivated to improving the overall health of the communities we serve, one call at a time; you will work collaboratively to ensure the department meets performance goals, while demonstrating compassion, respect, empathy and integrity in every call you complete with our patients and customers.

Essential Functions:

• Efficiently and actively provides excellent customer service by properly greeting, listening, assisting, closing each call in a pleasant, professional and helpful manner
• Ownership of solutions and accurately identify the needs of each of our patients
• Assist patients with scheduling appointments, rescheduling or cancelling appointments, and completion of pre-registration items as necessary following the patient appointment scheduling guidelines.
• Demonstrates knowledge and understanding of San Ysidro Health services and programs.
• Demonstrates ability to multi task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high call volume and workload environment.
• Ability to maintain composure when confronted with fast-paced and stressful situations
• Adheres to productivity and quality assurance requirements for the department with emphasis on attention to detail to avoid errors.
• Complete required training on policies and procedures including but not limited to: customer service, registration of patients, phone etiquette and appointment scheduling.
• Adheres to department's attendance and punctuality policies and practices.

Benefits

Benefits upon hire include Vacation, Sick Days, Fixed Holidays, Floating Holidays, Bereavement Leave, Jury Duty, Medical, Dental, Vision, FSA, & Voluntary Benefits, Life, AD&D, Long-term Disability, Employee Assistance Program, Travel Assistance, Education Reimbursement, & Retirement Planning w/403B

This is not a remote position

Job Type: Contract

Pay: $20.19 - $27.95 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• San Ysidro, CA: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to work in an in person job setting?
• Can you type 40 words per minute?
• Do you have working knowledge of Microsoft & MS Office?

Experience:

• healthcare call center or front desk: 1 year (Required)
• medical setting: 1 year (Required)

Language:

• English and Spanish (Required)

Work Location: In person

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