Job description

The ideal Assistant Service Experience Manager candidate is goal-oriented, enthusiastic about the business of fashion and has demonstrated skills in the areas of influencing, collaborating and is committed to driving results and providing an exceptional customer experience.

A day in the life…

• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience
• Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes
• Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives
• Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization
• Assist with protecting security and privacy of customer information including education, compliance and disposition of issues
• Perform all Service Experience, Cash Room and Communication procedures as applicable

You own this if you have…

• A track record of successful results, for example, strong productivity and achievement of goals
• Strong organizational, delegation and follow-through skills
• Clear and effective written and verbal communication as well as strong interpersonal skills
• The ability to prioritize multiple tasks in a fast paced environment.
• Proficiency in multiple operating systems such as, MS Windows, iOS and Android
• A high school diploma, or equivalent (preferred)

Job Type: Full-time

Pay: From $19.80 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Work Location: In person

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