• The Clinic Support Service Staff-Door Screener is an important member of the service delivery team, providing excellent customer service by greeting patients promptly and personably and facilitating the patient’s access to the point of service delivery so that all patients can be seen within the appropriate scheduled time.
• The timeliness of work directly supports responsiveness to patients, including visit redesign and well-paced patient flow.
• S/he verifies access to building needs and routes according to need.
• S/he coordinates with the support of the Front Office Lead who manages appointment schedules for service providers, keeping patients and staff informed of the daily schedule any delays or possible disruptions to the patient flow.

• Adheres to all ChapCare’s Policies and Procedures.
• Conducts self in a manner that represents ChapCare’s core values at all times.
• Maintains a positive and respectful attitude with all work-related contacts.
• Communicates regularly with her/his immediate supervisor about Departmental and ChapCare concerns
• Consistently reports to work prepared to perform the duties of the position.
• Meets productivity standards and performs duties as workload necessitates.

• Greets patients in-person/phone in a friendly and professional manner. Provides patient with their name, company name (ChapCare), and requests the purpose for visit/entry.
• Facilitates patient flow by performing door screening in accordance with ChapCare protocols.
• Routes incoming patients, clients, staff, or vendors accordingly.

• Maintains communication with pertinent support staff regarding the status of waiting patients and keeps all waiting patients informed of their status and projected time of service delivery.

• All Clinic Support Service Staff – Door Screener members act as back-up to each other by learning all functions and assisting with reception.
• Various other duties as assigned by supervisor; duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, verbally, or in writing.
• As a team member of CHAPCARE, Clinic Support Service Staff – Door Screener respects and protects information regarding patients and other team members and abides by the rules of the Confidentiality Protocol.

• Provide language assistance for LEP (Limited English Proficient) patients during pre-intake and scheduled visits with providers.
• Address patient concerns (medical/clinical operations) effectively and communicates to appropriate staff or supervisor.
• Work with clinical and operations staff to facilitate efficient patient flow.

• Work on Saturday Clinics as scheduled.
• Work as a team player and be willing to assist other members in other duties within his/her capabilities, to aid the clinic team in providing good efficient patient care.
• Facilitate patient flow by working effectively and efficiently.
• Maintain open communication with other clinic staff.
• Attends and actively participates in departmental meetings.
• Maintain a professional demeanor at all times with patients, caregivers, and other staff.
• Perform other duties as assigned.

• High school diploma or equivalent with 1-2 years progressive work experience in a medical setting.
• Effective interpersonal and communication skills are required.
• Excellent telephone etiquette is required.
• Basic knowledge of medical terminology preferred.
• Medical office assistant experience preferred.
• High level of skill in entering data into a computer while talking with patients.
• Must have excellent customer service skills, e.g. the ability to develop and maintain effective working relationships with staff and patients.
• Must be able to type 35 wpm with 90% accuracy on the typing test.
• Bilingual English/Spanish.
• EPIC Care Experience (Preferred.)

ChapCare is a network of HRSA-funded community health centers that has provided medical services to countless under-insured and uninsured residents of the San Gabriel Valley for over 22 years. ChapCare provides comprehensive primary healthcare services including medical, dental, and behavioral health services to almost 16,500 patients per year. The organization utilizes state of the art equipment such as Electronic Health Records to ensure that our patients receive the highest quality of care. ChapCare has grown substantially over the last few years to meet the increasing need for services in the San Gabriel Valley. New health center locations are now open in South El Monte, El Monte, and Monrovia. ChapCare also offers free health insurance enrollment assistance through a Covered California Navigator Grant. Our Certified Enrollment Counselors assist community members enroll in health insurance plans available under the Affordable Care Act (ACA) at select health centers in Pasadena, El Monte, and Monrovia. During the COVID-19 Pandemic, ChapCare has answered the call as a public health resource for our community. Many of our healthcare services can now be delivered through telehealth options such as telephone visits. In addition, ChapCare offers COVID-19 testing options for its patients and the community. ChapCare also regularly sanitizes its facilities following all safety guidelines set forth by CDC, state, and local health officials.