Job description
THIS IS AN ENTRY LEVEL POSITION WITH ENTRY LEVEL PAY
Great benefits, PTO pay, paid for 7 holidays, tuition assistance. Entry level position which is a great way to get into a clinical environment. Some Healthcare exp preferred
GENERAL SUMMARY:
Under the direction of the site designate leader, perform functions relating to business and office maintenance activities including but not limited to, patient appointments, registration, billing functions, cash collection, and phone communication. Follows the guidelines according to established policies and procedures. Must demonstrate and provide good customers skills. Follows Beaumont philosophy of Patient and Family Centered Care at all times.
ESSENTIAL DUTIES:
- Good interpersonal and communication skills. Answers telephone and directs calls to appropriate area/personnel. Utilizes effective communicative skills. in incorporated specific age, culture and developmental needs.
- Access computer or appointment stored information necessary to perform patient exam. Initializes required paperwork associated with each procedure, including patient verification and confirmation of physician’s orders. Generates exam request. Relays information to patients and family members according to and following HIPAA Regulations.
- Schedules appointments, consults with physician’s/physician offices as needed. Managing film purging and transfer.
- Answer phones, provide assistance and direct calls in a courteous and efficient manner.
- Strong communication skills and ability to prioritize work. Must be a team player. Must be able to manage concerns and situations of immediate importance. Provide adequate and prompt information to all customers. Enforce patient privacy and confidentiality.
- Monitors inventories related to the job and orders accordingly.
- Provide adequate and prompt information to all customers.
- Demonstrates competence in computer applications.
- Maintains employee medical record correspondence per protocol in the proper record format.
- Pulls and files medical records. Interfiles all correspondence and ancillary test results.
- Operates standard office equipment such as Microsoft office systems, calculators, photocopiers, dictation equipment, and fax machines.
STANDARD QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
- Education / Training:
- High School Diploma or equivalent.
- Work Experience:
- 1-year experience in a clinical office setting preferred.
- Certification, Licensure, Registration:
- none
- Other Qualifications:
- Strong communication skills, multi-task oriented, sensitivity to others.
- Ability to prioritize, self-motivated and ability to handle stressful situations.
- Able to accurately manage a great number of detail in a fast paced environment while providing excellent customer
service according to Beaumont standards.
- Basic computer skills
WORKING CONDITIONS:
- Physical Effort:
- Position requires ability to frequently push/pull up to 30 lb. objects with assistance of others; occasionally requires ability to lift objects more than 50 lbs. with assistance; and frequently lift up to 40 lbs.
- Position requires employee to constantly perform simple motor skills such as standing, walking and simple manipulative skills such as writing. Position requires employee to frequently perform moderately difficult manipulative skills such as positioning patients.
- Position requires employee to constantly perform gross body coordination. Frequently perform tasks which require hand-eye coordination such as collecting of specimens for transport to lab and tasks which require arm-hand steadiness.
- Position requires employee to constantly walk and stand; occasionally sit for prolonged periods; frequently bending such as when caring for a patient in bed.
- Position requires employee to constantly see objects far away as in driving and see close objects such as reading thermometers.
- Position requires employee to constantly be able to hear normal sounds with some background noise as in answering phone/intercom. Be able to distinguish sound as in equipment alarms.
- Work Environment:
- Employee may be: frequently exposed to ionizing radiation. Potentially exposed to hazardous material such as blood, body tissues, or fluids, dust, toxins, cytotoxins, chemical hazardous materials, bodily injuries, loud and or unpleasant noises: seldom exposed to, high humidity, electrical hazards, or poisonous substances; fluctuations in temperature, grease, and oil.
Beaumont Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
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