Position Description:
Drives business operations at the Retail Operations Center (ROC) location to help fund the Goodwill of Central and Northern Arizona (GCNA) mission of ending poverty in Arizona and Maryland. Key responsibilities include people leadership, warehouse logistics operations, financial management, inventory control, customer service, and training & development of team members. Proficient in all operational areas of the ROC related to inventory distribution, movement, storage, control, and organization. Interacts closely with Transportation Department to ensure quality service for the Retail Department.

Essential Duties and Responsibilities:
1. Develops and executes operations plan to achieve daily, monthly, quarterly, and yearly goals for controlling expenses and inventory.
2. Analyzes department operations; identifies and maintains cost effective operations to meet budgetary requirements.
3. Coordinates with Leadership to develop and implement strategic plans to help drive daily operations.
4. Partners with leadership on key initiatives to ensure financial and operational goals are met.
5. Ensures that inventory distribution and organization are as efficient as possible.
6. Ensures team members deliver excellent customer service to vendors and customers.
7. Ensures ROC location is clean, well-kept, and reflects the Goodwill brand appropriately.
8. Partners with community businesses and organizations to promote Goodwill mission.
9. Ensures that the retail stores and ROC Departments (Warehouse Operations’ customers) needs are met.
10. Partners closely with Transportation Department to ensure efficient operations.
11. Ensures that all team members are well-trained and fulfill their duties and responsibilities.
12. Ensures that daily operational goals are met.
13. Ensures that team members are operating per company safety standards and procedures.
14. Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
15. Assists with building a high-performing team and creating a culture of safety.
16. Responsible for assisting with performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of team members.
17. Plays critical role in driving company culture change efforts and change management processes.
18. Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
19. Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• Bachelor’s Degree or equivalent work experience preferred
• Minimum of 7 years’ Warehouse Operations / Logistics experience
• 7 years of prior leadership experience, preferably in the Logistics Industry
• 7 years’ multi-unit experience preferred
• Strong multi-tasking skills
• Excellent Customer Service skills
• Familiarity with OSHA Regulations regarding Lift Truck Safety
• Knowledge of DOT regulations preferred
• Ability to speak and read English proficiently
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office Suite
• Ability to pass a background check and drug screen, where applicable for position

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

Become a valuable part of our team and work for a company which has been named a Best Place to work by the Phoenix Business Journal 4 out of the last 5 years. Work for a company which has seen double digit growth year after year for nearly a decade. Work for a company which values diversity and is centered on success. Goodwill of Central & Northern Arizona - We Put People to Work!

Goodwill of Central and Northern Arizona endeavors to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Support at 602-535-4000, option 5, or .

We consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, the presence of a non-job related medical condition or disability, or any other legally protected status. We will make reasonable accommodation and modification, including adaptive devices, to assist any person with a disability to apply for and, if hired, to perform the duties the position they seek. Assistance could include help in completing on-line application as well as providing alternative communication, e.g., Braille and Large Print.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (“GCNA/GIMV”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain “@goodwillaz.org” or @gimv.org”, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website ( ) to learn how to report it.