Job description

The ideal Energy & Sustainability Program Manager candidate is someone with deep project management experience in the energy efficiency, sustainability, or environmental sectors. Bonus points if you've worked on behalf of cities/states and understand benchmarking and building performance standards.

Company Overview

Touchstone IQ (www.touchstoneiq.com) is a leading-edge building energy management software & services company. The Touchstone IQ software platform aggregates complex energy data and automates analytics, benchmarking, and forecasting, with customized dashboards supporting building owners, governments, and utilities in meeting their energy & sustainability goals. Founded in 2014, Touchstone IQ was created by a group of long-standing energy efficiency engineers and seasoned software development professionals. We realized the value an easy-to-use energy management software could provide—not only for building owners—but also cities and states working to achieve their climate action goals. Working in collaboration with prominent city governments and corporate real estate owners, the Touchstone IQ team perfected a tool that eases the pain points associated with achieving energy management goals, as well as complying with energy benchmarking and performance regulations. To learn more about our company please visit: www.touchstoneiq.com

Responsibilities

Program Design & Management

• Understand client database needs and collaborate closely with the software development team to prioritize the design and deployment of feature enhancements and the resolution of bugs.
• Design and implement government building benchmarking and building performance standards programs to meet regulatory objectives. This includes developing contract scopes, deliverables, required resources, work plans, budgets, and project schedules.
• Lead all aspects of client and program management including setting agendas, running project meetings, adhering to project schedules, compiling reports, etc.
• Develop and present client deliverables, including but not limited to, program and training materials, communication plans, reports, and public documents. Ensure they are accurate and high-quality.
• Analyze financial reports and actively manage program budgets in order to meet staff utilization targets and ensure project profitability. Review staff time billed to projects and invoices for accuracy.
• Identify and manage risks and opportunities across multiple projects.
• Generate and analyze various program or customer statistic reports using Salesforce, Microsoft Excel, internal Touchstone IQ tools, and other related software.
• Be proactive and exercise initiative in identifying, tracking, and escalating impediments to project success.

Staff Management

• Hire, train, and supervise staff who provide phone, email, and virtual support to building owners and managers who are tasked with complying with building benchmarking and performance standards programs.
• Provide leadership and mentorship to Project Managers and Energy & Sustainability Consultants by fostering a positive team environment and providing direction in ambiguous situations.
• Plan for and regularly monitor employee professional development to help achieve individual and team goals. Conduct regular check-ins with staff and semi-annual performance evaluations. Encourage employees to share feedback on management and/or team process improvements.

Customer Success

• Manage and oversee the help center operations for multiple local and state government energy benchmarking and building performance standard programs across the country on behalf of Touchstone IQ products.
• Meet contractual obligations for each client, including but not limited to turnaround time on all correspondences, +90% compliance rates, reporting, and outreach commitments.
• Achieve superior client satisfaction and retention rates.
• Elevate opportunities to enhance the customer service experience with a focus on continual team improvement.

Company Support

• Provide ad hoc support for corporate initiatives. These include – but are not limited to – gathering data and documenting processes, supporting business development, compiling industry and competitive research, creating marketing content, providing software improvement recommendations and conducting quality assurance testing, and conducting potential customer outreach.
• Stay up-to-date on industry trends and news, sharing this internally and with clients as appropriate.

Qualifications/Competencies/Experience

• Experience managing complex city, state, utility or corporate energy management programs.
• Clear and effective verbal and written communication skills including the ability to actively listen, proactively problem solve, and be highly responsive to the needs of our multi-functional internal team and all customers with whom you interact.
• Ability to represent the company with a high degree of professionalism. · Proven experience using Microsoft Tools – Word, Excel, and Outlook.
• A demonstrated ability to operate and educate others on robust CRM tools and complex software solution platforms.
• Comfortable exercising good judgment and using analytical skills in ambiguous situations.
• Outstanding attention to detail combined with the ability to see the big picture.
• Ability to learn quickly and adapt to a changing environment; proactive in seeking out information when necessary.
• Ability to prioritize and manage time effectively across multiple projects and competing deadlines
• A strong understanding of building energy policy, energy concepts, and the ability to educate others in a practical and technical manner.
• A growth mindset — someone who is able to adapt to change and incorporate constructive feedback.

Benefits

Compensation is dependent on experience with a base salary ranging from $85,000 to $115,000 based on qualifications and experience. Benefits include healthcare and dental insurance, parental leave, a Denver RTD EcoPass, a hybrid work schedule, paid holidays, vacation and sick days as well as a matching 401k package. We can offer relocation assistance to Denver for this position.

Job Type: Full-time

Pay: $85,000.00 - $115,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Professional development assistance
• Relocation assistance
• Retirement plan
• Vision insurance

Compensation package:

• Bonus pay
• Yearly pay

Experience level:

• 4 years

Schedule:

• Monday to Friday

Application Question(s):

• How many years of program or project management experience do you have in this field?

Education:

• Bachelor's (Required)

Experience:

• energy or sustainability: 4 years (Required)

Work Location: Hybrid remote in Denver, CO 80222

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