Essential Duties and Responsibilities:

• Proficient with all teller duties and responsibilities.
• Completes all duties and responsibilities of a Teller and Front-Line Service Supervisor.
• Represents the Credit Union professionally and courteously to members and potential members. Provides prompt, efficient, accurate, and friendly service in processing transactions.
• Fully complies with all SRP Credit Union policies, procedures, guidelines, and service standards, including but not limited to the Bank Secrecy Act, the Patriot Act, and OFAC Policies.
• Responsible for referring, selling, and cross-selling Credit Union products and services. Credit Union services are to be promoted using a member benefit-based approach to aid members in obtaining their financial goals.
• Processes cash and check transactions in a fast-paced environment while verifying proper endorsements and negotiability. Adheres to check acceptance policies, obtains proper approval when needed, and proactively acts to deter fraud. Processes all other types of teller transactions.
• Ask questions during interactions with members, effectively employing excellent listening and communication skills to uncover needs. Makes referrals to the appropriate contacts.
• Provides ongoing supervision to Tellers and schedule their workday. Ensures the completion of their assigned duties, including helping with problems or unusual transactions.
• Conducts monthly cash audits of all tellers. Verifies that all policies and procedures are followed to ensure satisfactory branch audits with no observations involving the teller line.
• Maintains cash inventories in the branch and ATMs to ensure members’ needs are met while preventing the buildup of unused quantities and keeping within prescribed limits. Orders and ships cash as needed. Receives and verifies the accuracy of delivered cash shipment.
• Ensures that all assigned ATMs, TCDs, TCRs, and coin machines are maintained, replenished, balanced, and audited.
• Acts as a liaison with other departments within the Credit Union to resolve problems.
• Possesses excellent communication skills, including speaking clearly and concisely. Maintains a pleasant tone and demeanor at all times. Demonstrates active listening skills and quickly builds rapport with others to grow and strengthen member relationships.
• Cross-trained in some MSR areas to better assist our members.
• Responsible for closing the office at the end of the workday.
• Actively communicates and provides consistent coaching and mentoring to all tellers.
• Demonstrates exceptional teamwork. Mentors new employees and serves as a resource to all tellers.
• Serves as a mentor and resource to other FLSSs.
• May be assigned other tasks by appropriate line supervision.

Supervisory Responsibilities:

Carry out supervisory responsibilities by the organization’s policies, procedures, and applicable laws. Responsible for scheduling routine teller meetings and providing coaching and feedback.

Qualifications

Education and/or Experience:

• Completion of Teller I training requirements
• High school diploma or GED
• three years of customer service experience, two years in financial services
• Cash handling experience
• Excellent math skills
• 1+ year experience in team leadership, preferred

Other Skills:

Organized, Attention to Detail, Ability to Multi-Task, Technical Experience, Relationship Skills, quick learner, Self-motivated, ability to coach, excellent verbal and written communication skills, Authentic People Skills (outgoing, friendly, approachable), Member Service Focused, Team Player, Organized, Detail Oriented, Ability to Multi-Task, Ability to Work in a Fast Paced Environment, Relationship Skills, Self-Motivated, Active Listener, Self-Motivated, Adaptable, Problem-Solving Skills, Leadership.

Computer Skills:

Proficient with Microsoft Office software. Experience with Symitar Episys Core Banking software or similar financial services software systems experiences preferred.

Physical Demands:

This active role requires standard office equipment such as a computer, printer, and vaults. Requires sitting for long hours and/or standing for long hours. Requires some lifting, under 50 lbs. Most work is completed in an office environment. Walking around the branch and addressing employees and members is required.

Experience

• o three years of customer service experience, two years in financial services o Cash handling experience o 1+ year experience in team leadership, preferred

Education

• High School or better

Skills

• Supervisor Financial
• Teller Cash Handling
• Customer Service - Assisting Others

Behaviors

• Team Player: Works well as a member of a group
• Loyal: Shows firm and constant support to a cause
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

• Thought Provoking: Capable of making others think deeply on a subject
• Leader: Inspires teammates to follow them
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Functional Expert: Considered a thought leader on a subject

Motivations

• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Peer Recognition: Inspired to perform well by the praise of coworkers
• Financial: Inspired to perform well by monetary reimbursement
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Goal Completion: Inspired to perform well by the completion of tasks
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

• Self-Starter: Inspired to perform without outside help
• Job Security: Inspired to perform well by the knowledge that your job is safe
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization