Hotel Front Desk Agent
Full Time
Cheyenne, WY
$13.00 - $14.25 an hour
Posted
Job description
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Compensation:
$13 - $14.25 hourly
Responsibilities:- Mitigate customer complaints as needed
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Bookkeeping: keep accurate records of all hotel guest account information
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Communicate with housekeeping to make sure guest rooms are ready
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- Comfortable taking telephone calls and mitigating stressful situations
Our La Quinta Inn by Wyndham hotel is located in Cheyenne, WY
We are excited to welcome you to our admin team!
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