Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us

Position Summary:

The People Services HR Advisor (HRA) is a member of the Human Resources organization and is the primary contact, after myBMS, for our workforce, providing front office HR services and professional support to the business and our Employees.

The HR Advisor

• Consults regarding the inquiry, works through options with the customer, and coaches through resolution.
• Uses discretion, sound judgement and makes decisions as appropriate in order to determine the best method of resolution.
• Provides employees and managers with guidance and support for workforce management, payroll, performance management, employee relations, total rewards programs, employee life cycle transaction activities and systems, and other HR processes and policy advice

Detailed Position Responsibilities

• Where Direct Access information was not sufficient, the HR Advisors provide the workforce with responses related their HR inquiry or guide them regarding the necessary HR transactions.
• Perform intake of HR inquiries via multiple channels including case systems, chat or telephony (for urgent matters).
• Use discretion and sound judgement to select the best method of resolution.

• Provide employees, managers, and HRBPs with policy and process advice, (i.e. ways of working, small org design, etc.), work through options with the customer, and coach through resolution.
• Have an excellent understanding of market-specific employment legislation and offer advice on how this applies to various situations for our workforce and processes. They ensure accurate policy representation in interconnected systems/processes and directly contribute to develop end-to-end processes which support HR operations.
• Guide employees and managers to available resources relevant to the Region and any applicable Global policies (i.e. toolkits, SOPs, process details or training materials) as appropriate, providing detailed explanation when necessary.
• Triage inquiry to ensure full understanding and engage appropriate functional HR teams as appropriate to drive resolution of customer needs which require deep specialized support beyond the HR generalist knowledge
• Directly participate in enhancement and improvement of the myBMS content/FAQs and Local Work Instructions (LWIs) based on the feedback received via case resolution in collaboration with functional teams, COE or HRBPs

• Provide high touch customer service that meets expected service levels and business performance goals.
• Champion direct access processes by using change management skills to influence Managers and Employees.
• Support HRBPs and the wider HR function with transactional and operational activities.
• Participate in various cross functional and cross regional HR projects.
• Ensure proper documentation of inquiries, root cause, and resolutions. Investigate root cause of customer survey results and propose solutions to resolve issues or simplify processes to improve overall HR service provided to our workforce.

• Collaborate with all functional teams to enable People Service to collectively achieve Turn-Around-Time (TAT) and First Level Resolution (FLR) goals.
• Identify and report case or product trends to the management team and Senior HRAs, working collaboratively with them or other HR functional teams to improve the HR service we provide to our workforce.
• Provide feedback on customer issues and the knowledgebase.
• Work collaboratively within the HR team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key HR processes across regions and functional areas.
• Liaise with third party vendors as applicable to resolve customer inquiries.

• Participate in scheduled and ad-hoc training or other learning opportunities to improve process acumen, applying the learnings to execution of the role and individual skills development as needed.
• Execute local regional specific tasks, such as translation support.
• Utilize various HCM to fulfill requests.
• Administer the rewards system to bulk process awards, extract reports, analyze information and apply corrections as needed.

Desired Experience & Skills

Must have experiences:

• 
  Bachelor’s degree from an accredited university/college specialized in HR preferred
• Minimum of 2 years of human resources operational experience at generalist level
• General knowledge and understanding of HR policies, processes and Regional Employment Laws
• Have worked in a rapid, fast-moving environment, which is both complex and changing.
• Practical operational experience of HR processes, e.g., hire, payroll, rewards, performance, employee relations
• Ability to use sound judgment when assessing requirements to identify the right solution to meet business needs

• Demonstrated analytical abilities, attention to detail and the ability to successfully manage multiple competing tasks and priorities
• Ability to present written or verbally, complex information in a clear and structured way to various stakeholders, such as employees, HR partners, management groups, business leaders
• Demonstrated continuous improvement mindset
• Highly computer literate with knowledge of HR systems and processes
• Language requirements beyond English: Spanish, Portuguese or French required

Ideal Candidates Would Also Have:

• Ability to accurately assess situations through customer interactions to coach, guide, or interpret the appropriate action or next steps
• Experience in coaching others to build capabilities or enhance professional depth
• Experience working within an HR Shared Services delivery model
• Have worked in a multi-cultural/multi-country work environment

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol
Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.

COVID-19 Information
To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation. Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment. This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.