Implementation Specialist

Full Time
Romeoville, IL 60446
Posted
Job description
Magid has a "Hybrid" work week schedule with a required 3 days a week in office, 2 days remote. Our corporate and primary manufacturing facility is headquartered in Romeoville (IL). Days in the office may be flexible based upon department and conversations with your manager.

As a condition of employment, Magid is requiring new employees to be vaccinated on their first day of employment. This requirement can be met by providing proof of having been fully vaccinated against COVID-19 with any of the three COVID-19 vaccines (Pfizer, Moderna, or Johnson & Johnson).

Magid Glove & Safety is America’s leading manufacturer, distributor and importer of hand protection and safety products i.e. work gloves, fall protection, gas detection, reusable and disposable respirators, clean room, 1st aid and all other safety related products. Magid is a financially stable, growing and privately held business, which has provided safety solutions to thousands of companies since 1946.

Magid is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.


What Matters at Magid ? YOU do!
"The number one key to growth is having good people and that’s what has driven us at every stage of the game." - Greg Cohen, CEO
At Magid we are passionate about keeping workers safe and proud of the innovative and collaborative environment we’ve created where diversity is celebrated, and growth never stops.

Join the team as an Implementation Specialist where you will support both external customers and internal team members in the implementation of technical systems, software, hardware and network connectivity of our value-add onsite inventory solutions offering. This role will influence and execute on the delivery of both customer solution implementation plans and departmental continuous improvement projects. You will play a critical role in delivering a world class customer experience by maintaining our database performance, conducting trainings, and maintaining our program tools and reference materials.

Responsibilities :

  • Implements Inventory Solutions virtually and onsite at customer locations that requires preparing all software, data uploads and hardware set-up
  • Provide customer consultation of various software and hardware options to ensure program aligns with customer’s and MAGID’s business processes
  • Lead and support annual strategic initiative projects within Inventory Solutions department and cross-functionally
  • Create, maintain, and present ongoing solution training for participating customers and internal team members including webinars, videos, forms, and documentation that adds value to the customer experience
  • Establish and oversee database policies & procedures relative to data governance, program standardization and solution tools
  • Partner cross-functionally to design, test, and implement software enhancements & solution innovation
  • Collaborate with supply chain, internal and external customers to optimize performance and costs for vend ready product offering
  • Facilitate database licenses and software version upgrades with solution partner & IT support team
  • Elevate system bugs and enhancement ideas within the solution and IT support teams
  • Resolve complex solution troubleshooting requests in collaboration with the customer and internal team members as needed

  • Bachelor’s Degree preferred, but a minimum 2 years in inventory management, technology consulting/client support/implementations, or project management
  • Ability to become a subject matter expert in using our current (CribMaster, Supply Pro) and future solution suite of offerings
  • Proven computer skills and experience with MS 365 applications
  • Ability to work cross-functionally to lead complex projects
  • Good written and verbal communication and inter-personal skills required
  • Must have Analytical problem-solving ability and be process oriented
  • Demonstrate ability to effectively present recommendations and trainings to customers
  • Ability to lead in a diverse workplace
  • Experience or knowledge in Inventory Management software, SQL, Crystal Reports, Networking Topologies, (WAN & LAN), or Industry 4.0/connected solutions a plus

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