Job description
Discover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world’s most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while growing your professional network. Wherever you are in your career journey, you will benefit from working with world-class engineers, scientists, and technical specialists.
Apply today and join the company that is Leading with Science®.
We are seeking a full-time, IT Help Desk Technician.
The candidate will provide on-site Help Desk support for our client, the Pueblo Chemical Depot (PCD) Information Management Office (IMO) activities for hardware and software. Help Desk support will assist in solving PCD personnel technological problems and aid IMO with technological support; maintain leased copiers/printers post-wide; initiate service calls when needed; and serve as Help Desk, creating trouble tickets for issues not resolved at the first level. The position will support the tracking of IT equipment maintenance and repair. In addition, the candidate will support PCD's Common Access Card issuance in accordance with DOD Manual 1000.13.
- Provide technical support to users of IT services at PCD
- Assist users with problems related to computer and communications services, including operating systems, local area network (LAN) services and various applications packages
- Gather data and perform diagnostic techniques to help identify solutions to problems
- Monitor the resolution of users' problems; expedite problem resolution efforts and coordinate with vendors and other technicians to resolve problems with telecommunication services, computer hardware, software and procedures
- Serve as a principal point of contact for resolving user questions or problems concerning IT automation systems, software and/or hardware problems, password violations, and telecommunications trouble and work orders.
- Determine the exact nature of the problem (e.g., routine, non-routine, user error, faulty data lines, equipment malfunctions, software malfunctions, etc.) in order to provide or assist technicians, specialists and users with solutions to problems.
- Collect information from callers to be used in the troubleshooting and workstation and/or printer services.
- Coordinate with the Army network, telecommunications specialists in monitoring the LAN and Wide Area Network (WAN) and the installation telecommunication video teleconferencing
- Performs other duties as assigned.
Job Requirements:
The ideal candidate will have a minimum of 2+ years of relevant IT technical support experience is preferred. You will also have / be:
- Ability to obtain a Secret Security Clearance and go through a background check is required; current clearance is preferred.
- US Citizenship is required.
- Experience in Windows Operating Systems (OS), Microsoft Office, networking principles, and Active Directory.
- Preferred experience with Department of Defense systems and Security Center Configuration Manager (SCCM).
- Familiar with LAN/WAN systems and the Process Data Acquisition and Recording systems.
- Experience in workstation image creation and image management, workstation roll-out and re-build, configuration, and maintenance of computer equipment, workstation and printer troubleshooting and repair, telecommunications and teleconferencing equipment.
- Strong interpersonal and IT troubleshooting skills.
- High levels of written and oral communication skills are required to assist users with technology-related issues
- Must be able to speak the English language fluently.
- Ability to read, research, analyze and interpret general inquiries from IT users to resolve IT-related issues.
- Ability to evaluate and solve practical problems and deal with a variety of concrete and abstract variables in situations where only limited standardization exists.
- Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedule form.
- Able to work and collaborate with employees at all levels and disciplines.
Degree / Certifications
- Associates or Bachelor’s degree is preferred.
- Either COMPTIA A+ or Windows Desktop Administrator at the time of hire, and able to get the second certification within 3 months of hire is required.
- Past security clearance is preferred.
The work environment of this position is that of a typical IT help desk position. You will be required to visit numerous buildings to access clients and equipment; will need to be able to access equipment stored in a warehouse.
- The candidate should possess a valid driver's license and be able to take training to operate a Gator Utility Vehicle. Passing a motor vehicle record background check and maintaining a valid driver’s license and good driving record is required.
- Lifting of computer equipment and accessing cables, plugs, etc.is required
- May be required to work at a computer for extended periods of time.
- Must be medically able to pass a fit test to wear a respirator.
The Salary Range for this position is $22.00 to $27.00
At Tetra Tech, we understand the importance of providing you with the resources and opportunities you need to be a successful member of our organization. One of the most important and valuable resources is your employee benefits package. We are pleased to offer a comprehensive package of benefit plans designed to offer you both choice and flexibility to secure the coverage that best meets your needs.
At Tetra Tech, health and safety play a vital role in our success. Tetra Tech’s employees work together to comply with all applicable health & safety practices and protocols, including any public health orders and regulations that are mandated by local, state, provincial, federal, and international authorities as well as client and project requirements.
About Tetra Tech:
Tetra Tech combines the resources of a global, multibillion-dollar company with local, client-focused delivery in more than 470 locations around the world. Our reputation rests on the technical expertise and dedication of our employees—22,000 associates working together to provide smart, scalable solutions for challenging projects. We are proud to be home to leading technical experts in water, environment, infrastructure, resource management, energy, and international development.
Explore our open positions at https://www.tetratech.com/careers. Follow us on social media to learn more about our people, culture, and opportunities:
LinkedIn: @TetraTechCareers
Twitter: @TetraTechJobs
Facebook: @TetraTechCareers
Tetra Tech is proud to be an Equal Opportunity Employer. Diversity, inclusion, and equity are among Tetra Tech’s core values. Throughout our history, the company has prioritized equitable inclusion of all people. All qualified candidates will be considered without regard to race, color, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties. Please visit our website at www.tetratech.com to see the array of diverse services and exciting projects we are currently working on.
Tetra Tech is a VEVRAA federal contractor and we request priority referral of veterans for available positions.
We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.
Please no phone calls or agencies.
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