Job description

We’re saving lives, building careers, and reimagining healthcare. We can’t wait to grow alongside you.

I. GENERAL SUMMARY:
Under general supervision, performs clinical laboratory support functions including but not limited to, specimen accessioning, specimen receiving, and clerical functions.

II. PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:
1. Reviews test requisitions and requests for accuracy and completeness prior to ordering and accessioning.

2. Verifies patient identification on specimens and requisitions by utilizing the two hospital approved patient identifiers.

3. Exhibits excellent customer service and interpersonal skills to interact with physicians, nurses, medical students, patients, and co-workers at all times.

4. Performs general clerical support functions which include; customer service functions for internal and outreach clients such as test ordering and accessioning, add-on inquiries, troubleshooting problem specimens, professional and courteous answering of telephone inquiries for laboratory information, specimen requirements, sorting and scanning of all test requisitions.

5. Attends to the specimen drop off window, with regards to proper log keeping and accurate placement of specimens.

6. May participate in training of new employees and students.

7. Attends mandatory annual training sessions in fire safety, chemical hygiene, and laboratory HIPAA compliance.

8. Performs all functions appropriate to position responsibilities that are required for the laboratory to meet the standards specified by accrediting agencies such as JCAHO and CAP with respect to administrative procedures and policies covering specimen handling, personnel policies, safety, and quality assurance.

9. Maintains collaborative team relationships with peers and colleagues in order to effectively contribute to the working group’s achievement of goals, and to help foster a positive work environment.

10. Performs other similar and related duties as required or directed.

III. JOB REQUIREMENTS:
A. JOB KNOWLEDGE AND SKILLS:
1. Interpersonal skills necessary to interact with peers, physicians, nurses, medical students, fellows, patients, and families. Communicates with external and internal customers with effectiveness, tact, courtesy, and professionalism.

2. Basic computer skills

3. Must be able to work accurately, effectively, and independently under pressure.

B. EDUCATION/EXPERIENCE:
1. Level of knowledge generally obtained through completion of high school/GED required.

2. Associates Degree in Medical Terminology preferred, but not required.

An equivalent combination of education and experience, which provides proficiency in the areas of responsibility listed above, may be substituted for the above education and experience requirements.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home — an expansive home care network, and large integrated physician network. Please note that effective October 1, 2021, as a condition of employment at Tufts Medicine, all employees and new hires must have received their complete dose of the COVID-19 vaccine, unless they have been granted an exemption. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.

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