Job description
About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology
The Role
Quantum Fiber is looking for collaborator, leader, and customer champion to join our Digital Experience (DX) team as a Product Manager focused on the customer communication journey. The DX team is comprised of product managers, researchers, designers, and strategists dedicated to delivering a best-in-class internet experience to all our customers.
The Product Manager is responsible for creating a product vision and roadmap grounded in customer research, business capability, and technical feasibility. You will work closely with, UXUI, Product Owners, and Engineering teams to drive product and customer experience strategies from inception to fruition. At the same time, you will develop strong working relationships with stakeholder groups across marketing, sales, product segments, and customer advocacy to ensure alignment and consensus on your product vision and strategy.
The ideal candidate will have a strong product management foundation, having previously planned and launched customer-impacting digital products and features, and be comfortable working across multiple domains to deliver a holistic customer experience. They possess a start-up mentality, with the ability to navigate an enterprise organization and have a strong track record of facilitating the delivery of enterprise level roadmaps. They are solution oriented and focus directives by understanding business problems and needed outcomes and continually advocating for the customer.
The Main Responsibilities
- Define and champion a compelling product vision for customer account management across multiple digital touchpoints
- Establish a product strategy and corresponding roadmap; prioritize product features and categorize into key delivery milestones and releases
- Gather and analyze qualitative and quantitative data to influence product features and prioritization
- Demonstrate and facilitate best practices within Product Management, UXUI, and Engineering to ensure on-time, seamless delivery of product requirements.
- Drives continuous and cross communication across functional units and stakeholder groups, establishing relationships with collaborators at every organizational level
- Set targets for success and constantly review analytics, the competitive landscape and evolving customer needs
- Capture and document business and/or product requirements
What We Look For in a Candidate
- Bachelor’s degree or equivalent education and 6+ years related experience as a product manager and/or equivalent role
- Prior experience creating customer journeys utilizing CRM platforms such as Adobe Campaign, Salesforce Marketing Cloud, or equivalent.
- Proven experience collecting business requirements and customer research and developing a product vision, roadmap and backlog
- Ability to gather and writing product documentation, such as product requirements documents (PRDs), PRFAQs, and epics and user stories.
- Proven delivery of digital products and features throughout the entire product lifecycle – from requirements and vision, through roadmap, launch and measurement.
- Experience with at least one of the major product management software systems (example: JIRA, Asana, Trello, etc.)
What to Expect Next
Requisition #: 327955
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
NOTE:
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Range
Salary Min :
72540
Salary Max :
161520
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information . We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
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