Member Relationship Advisor (Member Service Rep)
Full Time
Rome, NY 13441
$20 an hour
Posted
Job description
Member Relationship Advisor
231 Hill Rd, Rome, NY 13341
Starting Pay for this role - $20.00/hour, actual starting pay will depend on experience
Position is overtime eligible and incentive eligible
Who Are We?
AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.6 Billion and serving a membership base of over 155,000 members across Central New York, the United States, and beyond.
For 70+ years we have been committed to our members, our employees, and our communities. In 2023, we were once again recognized as one of the Best Companies to Work for in New York State, and most recently AmeriCU has once again been recognized as one of the Best Credit Union’s in America by Forbes. This year, only 3.4% of all credit unions earned the recognition of being a best-in-state credit union. In New York, 4 credit unions qualified for the honor - AmeriCU #2 in NYS.
The Position:
AmeriCU Credit Union is in search of a
Member Relationship Advisor who aligns directly with our mission to provide our members with the right financial services to live life, dream big, and achieve financial success, and our vision to be the most admired organization in every community we serve. As a
Member Relationship Advisor you will provide professional and quality service that exceeds member expectations. Evaluate member needs to provide the right financial products and services. Develop, manage, expand and retain relationships with members and potential members. Educate and prepare members for financial success.
What You’ll Do:
As a
Member Relationship Advisor your primary responsibilities will include:
- Demonstrates a general understanding of AmeriCU’s Strategic Plan and how their role impacts the success of the credit union. Provide knowledgeable and professional service to our members while taking them through financial wellness reviews. Building financial fitness with members by retaining, expanding, and acquiring all types of personal and commercial account. Providing a consultative sales approach to meet our members financial needs by effectively interpreting credit bureau reports, proactively identifying opportunities to cross-sell and up sell beneficial products and services to include secured and unsecured loans, credit cards and real estate loans. Demonstrates the ability to contribute to Financial Center lending goals, including error free loan documentation. Develop a strong partnership with line of business partners for the purpose of focusing on member acquisition and deepening the relationship of current members. Meet or exceed annual sales and service goals as assigned. Calling on book of business, setting appointments, following up on referrals and going out into the field to obtain new business. Supporting branch operations such as assisting with teller line duties
Come grow with us!
Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits:
Competitive rates on our Medical, Dental and Vision plans
Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU’s High Deductible Health plans
Paid Holidays
Paid Time off – Vacation, Personal or Sick and Birthday
Employee Appreciation Events
401(k) Matching after 1 year of employment
Employee Assistance Program
Tuition Reimbursement for Full-time employees after 1 year of employment
Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees
Enhanced Short Term Disability – at no cost to you!
Get to know us more by clinking on the links below. See why YOU should choose AmeriCU!
https://www.americu.org/in-our-community/
https://www.americu.org/why-americu/
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