Job description

Nelsen Corporation is looking for a responsible person with excellent verbal and written communication skills to support our new Medina location, which is now under construction with a planned opening date in early August. The new hire will train at our Norton, OH location and then relocate with the rest of the Corporate Office Team when the new building is ready.

This Administrative role contributes toward the team’s achievement of revenue and profitability goals by providing the administrative support necessary to deliver exceptional customer service to both our internal and external customers.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, which include the following:

Customer Service

• Answer incoming calls
• Communicate with customers via email, telephone and at the pickup window
• Resolve customer problems; gather information on order or delivery issues and forward to the appropriate person for immediate action

Administrative Processes

• Set up customer accounts, along with credit application and tax exemption forms
• Set up and maintain sales pricing
• Process payments, credits and returns
• Assist with Accounts Payable and invoicing customer accounts

Logistics Support

• Calculate Shipping costs and provide quotes
• Process truck and UPS/FedEx orders to ship
• Resolve unconfirmed Pick Tickets; create backorder report; file claims
• Enter and maintain product weights into inventory system

Additional Duties as Assigned

• Print operational manuals and marketing materials
• Pay certain truck invoices
• Other duties as needed per branch location

Qualifications and Competencies

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to interact effectively with all levels of the organization
• Strong communication skills
• Excellent organizational skills
• Knowledge of A/P and A/R practices
• PC literate with MS Word and Excel software
• Must pass a background check

Education and Experience

• 3+ years of experience in Customer Service/Sales/Office Administration
• Telephone or receptionist experience a plus
• High School Diploma or equivalent

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

randomorbitinc.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, randomorbitinc.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, randomorbitinc.com is the ideal place to find your next job.