Job description

This is a full time position with Shaw Plumbing Services, and the hours are 8am to 5pm Monday through Friday. We would like to find someone who has some office/dispatch experience, however we are willing to train the right individual! We look forward to receiving a resume, and will reach out when we are ready to schedule an interview! Please look over the following details, and if you feel you are right for this position, please respond with your resume!

The Ideal candidate will have the following traits:

*Hard working with a great attitude!

*Communication skills

*Multitasking skills

-Managing phones and emails while getting back to all people in a timely manor, as well as monitoring the schedule and communicating with customers regarding up coming appointments.

*Driven to offer the highest level of customer service.

-Understanding the importance of each customer feeling like they are the #1 priority.

*Ensuring the customer feels they are heard when scheduling.

-Accurate data entry included but not limited to: Customer information, Project/Service details, Billing information, Scheduled appointments and other related information.

*Answering phones with a positive, and helpful mindset!

-Receiving all calls in a professional and courteous manor. Being able to guide customers through getting scheduled. This can sometimes be a stressful or scary thing for them, it is important not to add to those feelings.

*Scheduling unfinished or sold jobs for customers. Prioritizing, and assigning jobs strategically to technicians, and understanding the differences between service calls and projects.

*Being able to prioritize emergency calls, and maintenance calls.

-Our schedule is an ever moving target and needs constant adjustments.

*Team-working oriented! Being self-motivated is key in this.

-The office can be a busy environment. Continuously working as a team to ensure all things office related are being handled in a timely manor.

Requirements:

*General computer & phone skills.

*Ability to make decisions, and work with minimal supervision.

*Familiarity with the general-Spokane, Cheney, Medical Lake + area.

*Quick learner.

Bonuses:

*Competitive pay!

*Benefits including health insurance, this will be discussed at time of hire.

*Great working environment, family oriented.

*Weekly pay.

*Weekends OFF AND Most holidays off & paid!

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Dispatching/office: 2 years (Preferred)
• Customer Service: 2 years (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: One location

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