Patient Access Manager
Full Time
Boston, MA
From $21 an hour
Posted Today
Job description
Dental Coordinator Patient Access
Full time, Benefit Eligible
In the South End
Primarily performs all registration and scheduling-related activities in the Dental Department. This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and of demographic, insurance, and account information. In addition, the PAC supports Dental operations by handling calls appropriately from other departments requesting dental appointments, appropriately scheduling, canceling, and/or rescheduling appointments for the Dental department according to guidelines. A successful candidate would demonstrate superior customer service, written and verbal communication, judgment and problem-solving skills.
Job Description:
Full time, Benefit Eligible
In the South End
Primarily performs all registration and scheduling-related activities in the Dental Department. This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and of demographic, insurance, and account information. In addition, the PAC supports Dental operations by handling calls appropriately from other departments requesting dental appointments, appropriately scheduling, canceling, and/or rescheduling appointments for the Dental department according to guidelines. A successful candidate would demonstrate superior customer service, written and verbal communication, judgment and problem-solving skills.
Job Description:
Specific Job Functions:
- Handle calls appropriately from other departments requesting dental appointments
- Calls patients for scheduling
- Appropriately schedules, cancels, and or reschedules appointments for the Dental department according to guidelines
- Appropriately creates telephone encounters and routes to the appropriate pools
- Monitors all dental schedules for open appointments and fills as appropriate
- Appropriately refers patients to other departments when required and announces all warm transfer calls, in accordance to guidelines, to assure optimal delivery of customer service
- Knowledge of “red flag”/urgent symptoms; know when Dentist involvement is needed; when to schedule telehealth appropriately
- Assists in escalated complaints that are not specifically requesting a supervisor and creates CRMs
- Follows the check-in/registration guidelines
- Follows the checkout guidelines
- Process co-pay, self-payment posting as appropriate and cash handling following EBNHC protocol; when to refer for sliding fee scale; must have knowledge of dental fee schedule and be able to communicate to patients appropriately
- Monitors waiting rooms
- Process UDS, Privacy Notice, Consent to Bill/Treat forms, *Dental: Medical history forms, other forms as directed
- Faxing sorting and distribution
- Complete pre-registration WQs for Dental,
- Completes the in-basket/staff messages request from providers
- Scanning medical history/documents into Dentrix
- Complete reminder calls 24 hours in advance/of COVID symptoms screening
Qualifications:
Skills/Abilities:
- Bilingual in English and Spanish is required.
Experience:
- One year of customer service experience and previous experience in health insurance or medical setting preferred
Education:
- High School Diploma or G.E. Equivalent.
Physical Environment:
- Frequent sitting, occasional standing & walking, and lifting of 5-10 lbs.
East Boston Neighborhood Health Center (EBNHC), is the largest community health center in Massachusetts and one of the largest in the country. From the nurses and physicians at the frontlines of patient care to the managers who shape policy, to the customer service representatives who keep our facilities running smoothly — everyone here has a role in making medicine better.
For the 8th time, East Boston Neighborhood Health Center has been named one of the Top Places to Work in Massachusetts by the Boston Globe! This award recognizes the most admired workplaces in the state voted on by the people who know them best — their employees.
EBNHC opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home — in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.
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