Description: Patient Services Specialist Buffalo, NY

Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families. With respect. Without judgment. No matter what.

Diversity and inclusion are core values at Planned Parenthood of Central and Western New York (PPCWNY). PPCWNY recruits exceptional and diverse staff. PPCWNY strives to develop staff into leaders for a diverse and global workplace.

In support of Planned Parenthood of Central and Western New York (PPCWNY)’s mission, the Patient Services Specialist will be responsible for greeting patients, verifying patient demographic information, checking patients in/out of NextGen computer system, verifying insurance, and screening applicants for presumptive eligibility, Medicaid for Pregnant Women, and the Family Planning Benefit Program.

Essential Functions

• Greets patients, visitors, and colleagues in a friendly, courteous, and professional manner
• Operates telephones efficiently by promptly answering, screening calls and referring callers appropriately, and recording and delivering messages as necessary
• Addresses patient concerns in a prompt, courteous, confidential, and caring manner
• Maintains a clean and organized work area, ensuring patient confidentiality according to HIPAA compliance regulations
• Schedules, confirms and reschedules patient appointments as needed in a timely, efficient manner
• Verifies and/or creates patient demographic and insurance information in the Electronic Practice Management (EPM) system to assure timely and accurate billing
• Verifies and/or generates required consents in EPM such as, but not limited to, Request for Medical Services and the Payment Arrangement – Insurance form
• Verifies insurance eligibility and coverage prior to services being rendered
• Requests photo identification and insurance information from patients in accordance with our policy
• Interfaces with Phreesia to check in and register patients
• Assesses patients for their placement on a Discount Fee Schedule
• Requests income information from patients by completing the appropriate documentation
• Assesses eligibility and screens patients for grants and other payment sources, such as but not limited to: Medicaid Presumptive Eligibility for Pregnant Women and the Family Planning Benefit Program
• Assists patients with completion of insurance forms as necessary; assists in obtaining necessary program eligibility documentation, if necessary
• Collects payment and informs client of any outstanding financial responsibility
• Verifies checks, credit cards, and debit cards, as outlined in procedures; provide patient with a payment receipt
• Provides emergency contraceptives and birth control to patients/people who walk in for supply sales in accordance with company policy and procedure
• Reviews charges for completeness and accuracy; enters client visit record (CVR) data into EPM
• Follows appropriate cash handling procedures
• Faxes and/or scans medical records requests and paperwork, as directed
• Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs in areas such as race, gender, ethnicity, creed, sexual orientation and others

Requirements:

Applicants must possess the following qualifications (or equivalent combination of education and experience):

Education—

• High School Diploma or GED

Experience—

• 1-3 years of experience in healthcare preferred; experience in customer service desirable

Knowledge, Skills, & Abilities—

• Must be able to handle client information discreetly
• Must be organized, able to prioritize tasks and handle multiple projects
• Must have excellent customer service and communication skills and be comfortable with multi-tasking
• Proficiency in MS Office (Word, Excel, Email) is required with ability to work between multiple computer screens
• Ability to work independently
• Bilingual would be beneficial
• Must be able to work a flexible schedule with ability to travel to multiple sites when needed
• Must have reliable transportation and a valid NYS driver’s license not in jeopardy of being revoked
• Planned Parenthood seeks candidates who have experience delivering care in ways that honor and respect LGBTQ communities
• Planned Parenthood seeks candidates who have proficiency in one of the following languages, including but not limited to: Spanish, Nepali, Arabic, and Swahili
• A commitment to Planned Parenthood of Central and Western NY (PPCWNY)’s mission, vision and values along with a commitment to providing services to a diverse range of clients and to the goals of PPCWNY is essential

Work ScheduleThis is a full-time position, 37.5 hours per week. Must be able to work a flexible schedule Monday – Friday with rotating Saturdays.
CompensationMinimum starting rate is $16.50/hour.
BenefitsWe offer a generous benefits package including health insurance, paid time off, and a retirement plan with company match.
Planned Parenthood of Central and Western New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability.
We are committed to workforce diversity and aspire to reflect the communities we serve. To that end, we strongly encourage people of color, LGBTQ identifying individuals, people with disabilities and other underrepresented groups to apply.