Job description

CT Asthma and Allergy Center is looking for Full Time Phone Operator who will operate as part of a team within our Practice. This position will require you to provide excellent customer service skills over the phone in a fast-paced office setting. EPIC experience recommended. Travel to all five locations is a requirement – West Hartford, Avon, Manchester, Middletown, Hamden.

Benefits include:

• Base Healthcare plan for employees covered at 100%
• 401K
• Life Insurance
• Vision and Dental
• 8 Paid Holidays: New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Years Eve.
• Monday-Friday - No Weekends required!

Specific Duties will include:

• Handling of both Inbound and Outbound call volume
• Scheduling and rescheduling of appointments
• Follow specific Provider Scheduling Guidelines
• Taking messages from callers and routing them to the correct party
• Calling patients to relay messages from Providers and confirm appointments
• Working with Providers, Medical Assistants, Nurses and Scribes to ensure patients’ needs are met.
• Additional duties may be assigned based on the needs of the practice.

Qualifications are:

• Strong Customer Service Skills
• Organizational Skills
• Multi-tasking capabilities
• Strong computer skills and ability to navigate an EMR
• High level of professionalism
• Reliable attendance and punctuality
• Excellent written and verbal communication skills
• COVID Vaccination/Booster required.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

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